We provide chat software for contact centres big and small - whilst we can't help you track down that lost order or chase in a refund, we can help with outstandingly good customer service technology.
P.S. Looking for help with an order? Please return to the original retailer's website!
Have you landed here by clicking that handy little ‘Powered by Gnatta’ button at the bottom of a chat window on your favourite retailer’s website? Chasing in a lost pair of socks, or a stock update on your favourite trainers?
Whilst we provide the software for many incredible brands, we don’t provide customer care services ourselves. We’d love to help, but due to data privacy restrictions we cannot get involved. Please refer back to the original brand website for help.
Every message, regardless of channel, is part of a single customer experience. Gnatta will automatically associate each message with the correct customer, and provide your agents with a single chronological view of the issue.
From tracking issues to stock queries, the critical information you need to respond is stored in your external databases. Gnatta collects that data and serves it up to the operator, ready to answer the customer without ever switching browser tabs.
Gnatta routes interactions to the right agent at the right time, using contextual information and your channel priorities – so there’s no more cherry picking, and no more PR fires sitting in an email backlog.
Chatbots and quick replies, a baked-in AI Assistant to give your agents a timely power-up, and auto-filling customer data are just the tip of the iceberg – let Gnatta do the simple stuff, whilst your agents do the human stuff.
With a single customer view, full data retrieval and automation at every layer, your agents are fully equipped to help every customer who needs it. Deliver your best ever customer experiences in record-breaking times – it all starts with Gnatta.
Even more AI tools are coming to Gnatta's workflow engine - decide exactly when and how AI gets involved in your contact centre. Find out more in this sneakpeak video before our Beta release.
Hi all! I’m Nina, part of the team here at Gnatta. On the 9th July we are relaunching our much anticipated Workflow engine in Beta. Come along for the ride.
Chatbots and quick replies are an excellent first step in automating your customer care - find out how much your contact centre could save with this exclusive client case study.
