Better Software For Better Communication
Why choose between power and flexibility? From start-up to scale-up, from local to multi-national, from small teams to large departments: we have the software for you.
Join the companies who are managing their communication better
Conversations aren't an incident; they're a relationship. That's why Gnatta gives you a holistic view of the customer. Your advisers can view the entire customer history, across every channel, in one UI, and leave notes for future conversations.
Gnatta uses an omnichannel approach so all your channels are connected. Every individual query - no matter how many channels the customer uses to talk to you - can be answered in a single interaction.
Gnatta can integrate data from your CRM, OMS, WFM, and more so your operators can provide fast, informed resolutions. As long as it has an open API, we can integrate it. No more switching between software or tabs!
Gnatta's intuitive UI gives you an easy way to manage your teams, workloads, and administrative rights. In-built analytics means you're always on top of your data, and real-time updates mean your advisors never have to lag behind.