Customer
Communication,
Done Better.
Gnatta means better customer service. We create tools that make your contact centre more efficient, and more effective.
Customer
Managing a customer service strategy isn’t easy.
But it could definitely be better. Ours is an industry that never stops changing; the goalposts keep moving. But, as a customer communication platform, we see it as our job to do the keeping up. That way, you get to focus on doing your job.
New
channels and
systems
New channels for customer service emerge every year and keeping up means constantly acquiring new software, training new teams, and adapting to new processes. You need a platform that will integrate with those channels and systems. Imagine a solution where each new channel slots in seamlessly with its predecessors.
Rising
customer
expectations
Customers expect conversations to be faster, more helpful and more informed than ever before. And it won’t stop here; the bar will keep moving with each retailer that meets and exceeds those expectations. Time-saving features, integrations, and automation are key to making sure you’re always as efficient as you can be.
Managing
performance
and cost
Balancing new channels, systems and changing customer expectations makes it incredibly easy for cost and performance to spiral. To combat that, you need accessible insights into the performance of your operation, and a wide range of tools to increase productivity and reduce your cost to serve.
A contact centre tool built by contact centre people.
We’re familiar with these problems because our roots are in customer service teams – it’s where we came from. Our solution has been specifically designed by people who experience the same problems you do, every day.
Managing Conversations
We believe in conversations, not tickets. That means you get to see all of your messages with a customer in one place. What's more, with widgets and integrations, there's an endless array of possibilities to create an 'all-in-one' experience for your agents.
Omnichannel SupportBusiness Insights
With an analytics platform built-in, real-time and historical data on your operation is at your fingertips. Access strategic, business-level insight on your customer service strategy; or dive deep into the interaction-level detail.
Get Started
Customisation
No customer service team is made equal to another. That's why Gnatta is highly configurable by nature. Use out-of-the-box setup options, or build your solution brick-by-brick with fully-fledged integrations and an experienced product team on hand to support.
Get StartedGnatta Reviews - What Our Happy Customers Say
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Related Articles
Blog posts
B2C vs. B2B Customer Service: How Do They Differ?
B2C and B2B customer support often require different approaches. Here’s why they should differ and the best practices for each.
Read more
Download
Chatbots & Quick Replies: A Case Study
Chatbots and quick replies are an excellent first step in automating your customer care - find out how much your contact centre could save with this exclusive client case study.
Download Now
Blog posts
How the Phonetic Alphabet Works in a Call Centre (Alfa, Bravo, Charlie…)
Offering quick customer service in a call centre can often become a priority that overshadows the need to provide and collect accurate information. So to bring accurate service back to the forefront, here’s how and why the phonetic alphabet can be a useful tool.
Read more
Blog posts
SMS (Text Message) Customer Service: Benefits & How to Implement
With customers choosing to spend a lot of time on their phones, should businesses be taking advantage of this by introducing SMS communication in their customer service?
Read more
Blog posts
How to Communicate Price Increases with Your Customers
Price increases can be a huge worry for customers. To put your customers at ease when you take the difficult decision to implement higher pricing, here are our top tips for communicating the changes effectively.
Read more
Blog posts
Managing High Call Volume in a Contact or Call Centre: 7 Key Tactics
A high call volume can quickly overwhelm your agents when you’re unprepared. Here are six of our top high call volume management tactics to try.
Read more
Why Gnatta?
The nuts and bolts. How Gnatta actually works. Let us show you how all those pieces fit together.
How It Works
Pricing
Our pricing plans are competitive and flexible, from startup through to enterprise. Check them out here.
Pricing
A Full Guide to Webchat
Do you need a chatbot? Is webchat on the way out? How do you get started? We have the answers to these questions and more, from our Gnatta product experts.
Customer Service Questions: Webchat Vs. Chatbot
Top 5 Contact Trends
We’ve gathered research from over 2,000 UK-based retail customers to get a real insight into the state of the industry. Make sure to get your copy of our free report on the top 5 contact centre trends today!
Download Your Copy
Technology For Growth.
Growth is hard. Problems you couldn’t imagine at the start are the reason you can’t sleep when you hit your 100,000th customer interaction. Gnatta is designed to help startups scale comfortably. It’s a platform that will work straight away, no matter how small, but won’t break when you grow.
Scale-up