Giving customer care agents their very own AI-powered personal assistant is taking the industry by storm - find out how much your contact centre could save with this exclusive client case study.
AI Assist is a conversational AI tool, powered by ChatGPT. It provides an in-Gnatta interface for agents to ask AI to perform simple tasks for them – such as summarising an interaction, or crafting a reply. They can switch languages, change tone, add links, and more.
One of the first steps every agent takes before answering is the ‘recap’ – reading everything about the interaction. And the more complex the issue, the longer that takes. When agents are pressed for time and under pressure to keep up their productivity, mistakes are common. With AI Assist, agents can get an instant snapshot of the whole interaction and get going in seconds, not minutes.
You know what you need to say, you hold all the contextual information in your head – but how to get it down in writing? Conversational AI is built to solve this exact problem. In a click, it’ll generate a response that is contextual, empathetic, and unique. Then – redraft to your heart’s content. Not enough emojis? Too formal? Can you name drop the product on the order? You bet.