AI Agents | AI Chatbots for Customer Service

24/7 AI-Powered Service

Handle customer queries around the clock, without human intervention. Teach your AI Agents everything there is to know about your business, hook them into your CRMs and tracking data, and sit back to watch the magic. Everything from basic FAQs to complex multi-step processes – handled.

Video: Introducing AI Agents

A lightning-fast introduction to AI Agents. What they are, how they work, and why you need them in less than 90 seconds.

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Built-in safety rails

Escalation Logic Confidence Scores

Protect customers and hand off to humans with custom prompts and confidence scores, so you decide exactly when the bot should handover to a human.

Sandbox testing

Launch Tools End-To-End Testing

Test and challenge your AI Agent in a controlled environment before it goes live. Monitor decisions, refine configurations, and perfect your agent’s responses.

Training your AI

Upload Docs Training Templates

Bring in your existing knowledgebase, policies and more to give your AI Agent everything it needs to know about your business.

Simple builder

Create your AI Agent in an all-new, simple builder right inside Gnatta - no complex AI or technical know-how needed.

All channels

Assign your AI Agents to any text-based digital channel - webchat, email, social media and WhatsApp - in a few clicks.

Seamless setup

Don't disrupt your current operation, simply layer on top - and if AI can't handle it, fallback to your existing workflows.

Get a demo

A no-strings, 30-minute tour of the product. See it in action.

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We are competitively priced and proud of it. See how we measure up.

Pricing

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How CuddleCo Achieved 90% AI Containment in 3 Weeks

See how CuddleCo achieved 90% AI containment in 3 weeks, cutting response times from 7 days to under 24 hours—with 95% of setup done by their own team.

Let’s Talk About AI Models

Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.

Stop Chasing AI Unicorns: Your Real Problem Is Data

Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.

Video

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AI Agents: Video Intro

Deploy intelligent, autonomous chatbots that handle complete customer interactions from start to finish, with seamless escalation to human agents exactly when it's needed.

Super Agents vs AI Teams

Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything

Video

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WhatsApp Chatbots: A Demo Video

With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice.

AI Agents for Customer Service

24/7 AI-Powered Service

Video: Introducing AI Agents

Built-in safety rails

Sandbox testing