Blog Archives

Blog posts

6 Ways to Retain Contact Centre Staff

As common as it is costly, turnover is high in the call centre industry. Learn how to keep hold of your top talent with these effective employee-retaining tips below…

Download

Omnichannel vs Multichannel Ecommerce: What’s the Difference?

In the world of retail, there are all sorts of different options that consumers can use to browse, save their favourite items, and ultimately, make purchases with. Whether it’s on their phone from the comfort of the couch, at their desktop, through social channels or at good old brick-and-mortar stores, our expectations are well and truly catered to.

Download

What is Conversational AI? Definition, Benefits and Examples

Does something that’s cost-effective, scalable and can increase customer satisfaction sound preferable? It does to us. And conversational AI has the power to do all of this, and more.

Download

How to Manage Crisis Communications: Planning, Training and Customer Service

So, rather than trying to bail yourself out, we’ll show you how to create a crisis communication plan, along with how to prep your employees, that’ll make for smooth sailing should things go awry.

Download

Keep Up. Help Out.

Much like your customers, you hate repeating yourself. Help out your customers by reading our blog on combining inbound communication channels into a single view, and the commercial impact of repetition.

Download

eCommerce Customer Journey Frustrations Revealed!

Whether it’s a slow website or having to pay for returns, a poor customer experience can make for some lonely carts. Find out why your customers are parting with their cash elsewhere – and what you can do about it – below.