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As common as it is costly, turnover is high in the call centre industry. Learn how to keep hold of your top talent with these effective employee-retaining tips below…Read more
In the world of retail, there are all sorts of different options that consumers can use to browse, save their favourite items, and ultimately, make purchases with. Whether it’s on their phone from the comfort of the couch, at their desktop, through social channels or at good old brick-and-mortar stores, our expectations are well and truly catered to.Read more
Does something that’s cost-effective, scalable and can increase customer satisfaction sound preferable? It does to us. And conversational AI has the power to do all of this, and more.Read more
So, rather than trying to bail yourself out, we’ll show you how to create a crisis communication plan, along with how to prep your employees, that’ll make for smooth sailing should things go awry.Read more
Much like your customers, you hate repeating yourself. Help out your customers by reading our blog on combining inbound communication channels into a single view, and the commercial impact of repetition.Read more
Whether it’s a slow website or having to pay for returns, a poor customer experience can make for some lonely carts. Find out why your customers are parting with their cash elsewhere – and what you can do about it – below.Read more
WISMO? We all know it's the number one complaint, but what's the best way to handle it? Read our latest blog to find out more.Read more
To get a better handle on what’s being returned to you, understanding your ecommerce return rate, our guide is here to help.Read more