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7 Call Centre Tactics for Reducing Average Handling Time (AHT)

To help slash the time it takes your agents to handle calls with their customers, here are some handy tips and advice.

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How to Create a Customer Journey Map: Step-by-Step

Our guide explains what customer service maps are, how they can benefit your business and how to create the perfect customer journey map.

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2021 Consumer Survey on Contact Centre Performance

Gnatta's recent UK Consumer Survey was designed to identify how consumers felt about the performance of retailers during the COVID-19 pandemic.

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Customer Service Questions: Webchat Vs. Chatbot

If you’re trying to upgrade your current customer service communication, you’ve probably come across Webchats and Chatbots and started asking questions like firstly what are they? And secondly which is right for my business?

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The Benefits of SaaS

What is SaaS? What are the benefits of SaaS? We answer these questions and bust myths about cloud-based customer service software.

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Customer Service Chatbots in 2021: 3 Myths to Dispel

When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.

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Why You Can’t Ignore Omnichannel Customer Care

According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.

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Gen Z: How to Harness Their Power as Brand Advocates

You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.

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A Single Customer View

A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?

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