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Automation Cuts Costs; Why Aren’t You Using It?

You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.

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Optimise Omnichannel with Customisable Workflows

Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.

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Automation and AI in Customer Communication

From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.

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Customer Service Technology Improves Advisor Performance

Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.

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How to Handle Product Recalls Faster

Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.

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The Role of Automation in Customer Service Jobs

Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.

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Gnatta for the Insurance Industry

Digital communication is changing the insurance market through new customer expectations, combined with new technical requirements. How will it impact your business?

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Utility Company Call Centres – Getting it Right

Utility companies have some of the highest demands placed on their contact centres by customers and regulators alike. We've taken a deep dive into how you can best serve these needs.

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The New Normal? E-Commerce Customer Service in 2020

In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.

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