Customer service teams will encounter difficult customers from time to time. Here’s our guide to facing these interactions with the positivity and professionalism needed to keep customers at their happiest.
From reasonable returns timelines to how often returns are made, we set out to uncover all the customer return habits and opinions of typical British customers.
Email is one of the most traditional customer service channels available. Here are its advantages, drawbacks and a few top tips for offering it to a high standard.
B2C and B2B customer support often require different approaches. Here’s why they should differ and the best practices for each.
Offering quick customer service in a call centre can often become a priority that overshadows the need to provide and collect accurate information. So to bring accurate service back to the forefront, here’s how and why the phonetic alphabet can be a useful tool.
With customers choosing to spend a lot of time on their phones, should businesses be taking advantage of this by introducing SMS communication in their customer service?
Price increases can be a huge worry for customers. To put your customers at ease when you take the difficult decision to implement higher pricing, here are our top tips for communicating the changes effectively.
A high call volume can quickly overwhelm your agents when you’re unprepared. Here are six of our top high call volume management tactics to try.
What is customer acquisition cost and how can your business measure it? From understanding the formula to the costs that should be included in the calculations, here’s everything your business should know about this key metric.
