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To help slash the time it takes your agents to handle calls with their customers, here are some handy tips and advice.Read more
Our guide explains what customer service maps are, how they can benefit your business and how to create the perfect customer journey map.Read more
Gnatta's recent UK Consumer Survey was designed to identify how consumers felt about the performance of retailers during the COVID-19 pandemic.Read more
If you’re trying to upgrade your current customer service communication, you’ve probably come across Webchats and Chatbots and started asking questions like firstly what are they? And secondly which is right for my business?Read more
What is SaaS? What are the benefits of SaaS? We answer these questions and bust myths about cloud-based customer service software.Read more
When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.Read more
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.Read more
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.Read more