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6 Ways to Retain Contact Centre Staff

As common as it is costly, turnover is high in the call centre industry. Learn how to keep hold of your top talent with these effective employee-retaining tips below…

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Omnichannel vs Multichannel Ecommerce: What’s the Difference?

In the world of retail, there are all sorts of different options that consumers can use to browse, save their favourite items, and ultimately, make purchases with. Whether it’s on their phone from the comfort of the couch, at their desktop, through social channels or at good old brick-and-mortar stores, our expectations are well and truly catered to.

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What is Conversational AI? Definition, Benefits and Examples

Does something that’s cost-effective, scalable and can increase customer satisfaction sound preferable? It does to us. And conversational AI has the power to do all of this, and more.

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How to Manage Crisis Communications: Planning, Training and Customer Service

So, rather than trying to bail yourself out, we’ll show you how to create a crisis communication plan, along with how to prep your employees, that’ll make for smooth sailing should things go awry.

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Keep Up. Help Out.

Much like your customers, you hate repeating yourself. Help out your customers by reading our blog on combining inbound communication channels into a single view, and the commercial impact of repetition.

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eCommerce Customer Journey Frustrations Revealed!

Whether it’s a slow website or having to pay for returns, a poor customer experience can make for some lonely carts. Find out why your customers are parting with their cash elsewhere – and what you can do about it – below.

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WISMO?

WISMO? We all know it's the number one complaint, but what's the best way to handle it? Read our latest blog to find out more.

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6 Ways to Reduce Ecommerce Return Rates

To get a better handle on what’s being returned to you, understanding your ecommerce return rate, our guide is here to help.

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Drag. Click. Define

Customer preference is crucial so building tailored journeys to accommodate preferences is important. Read our blog on how Gnatta can help.

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