Discover More With Gnatta.
Get access to free expert insight, exclusive CS events, and the best offers. Only available through our newsletter.
Resources by topic:
Blog
Blog posts
Business Forecasting: The Ultimate Guide
Making smart business decisions requires in-depth business forecasting. So, what does this mean, and how can you do it well?
Read more
Blog posts
The Complete Guide to Customer Loyalty and Retention
We often discuss building customer loyalty and retaining customers, but how can businesses use them to perfect their customer service journey?
Read more
Blog posts
Data Compliance Guide: How to Handle Customer Information Responsibly
What are the benefits of consumer data, and what are your main responsibilities around collecting and storing it?
Read more
Blog posts
8 Ways to Reduce Your E-commerce Cart Abandonment Rate
Cart abandonment is an inevitable issue that any online retailer is sure to face at some point in their journey. Here’s how your business can tackle it head-on…
Read more
Blog posts
Website Accessibility: An Industry Analysis
Digital accessibility and inclusivity are emerging concerns across numerous industries. So, which are the best and worst performing on accessibility, and what can you do differently to improve your own? Let’s find out…
Read more
Blog posts
What is Interactive Voice Response (IVR) Technology in a Call Centre?
Interactive voice response technology is capable of being beneficial for your team and your customer service. Here’s our guide to how it works and how you can use it to your advantage…
Read more
Blog posts
What is the difference between eCommerce and mobile commerce?
E-commerce and mobile commerce might some similarities, but what is it that sets them apart? We’ll guide you through how they differ below...
Read more
Blog posts
Empathy in Customer Service: A Guide
Expectations are higher than ever when it comes to customer service, so how can you properly commit to their needs? We’ll take you through our guide to delivering customer service with real empathy below…
Read more
Blog posts
How to Use Reviews to Inform Customer Service Strategy
Good or bad, reviews create a powerful customer experience. Here's our guide to improving your customer service strategy using reviews...
Read more