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Gnatta's recent UK Consumer Survey was designed to identify how consumers felt about the performance of retailers during the COVID-19 pandemic.Read more
What is SaaS? What are the benefits of SaaS? We answer these questions and bust myths about cloud-based customer service software.Read more
When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.Read more
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.Read more
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.Read more
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?Read more
You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.Read more
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.Read more