When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.
A single customer view is becoming a critical piece of every customer communication tech stack, but what do we mean by this term and how can you get started setting it up for your team? Find out everything you need to know here.
You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.
From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.
Outdated systems can hinder the performance of your agents, but the right customer service technology can bring out the best in them. Let's get into the importance of choosing updated and relevant CS technology.
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.