Leading UK baby products retailer transforms customer service with Gnatta AI Agents
CuddleCo slashed email response times from 7 days to under 24 hours while handling 450+ weekly queries autonomously. Their small team went from zero AI to 90% containment in just three weeks.
Headline results:
- 90% containment rate from day one
- 450+ queries resolved weekly without human touch
- 3-week implementation
- 95% configured by their own team—no engineers
“CuddleCo has been an exceptional pilot partner for AI Agents. Watching their team take ownership of the configuration and achieve 90% containment in just three weeks showed us what’s possible when you put powerful tools in the hands of the people who understand their customers best. We’re incredibly impressed with what they’ve built.” – Jack Barmby, CEO, Gnatta
See the full story to find out how big a difference AI Agents are making for this growing UK retailer.
