The Gnatta workflow engine was designed for automating the repetitive, simple tasks involved in running a customer care team so you can focus on the important bit - looking after customers.
We’ll automatically listen to the changes occurring in your domain – so that when something important happens, you can decide what to do about it.
Line up a sequence of flows to process when your event is triggered – whether that’s a chatbot, an IVR journey or updating your queues.
Each flow is composed of a series of actions, so you can define exactly what you want to happen in your automations.
Want to see it up close?
Take a look at the all-new user interface for Gnatta Workflow.
Full Integrations
Automation is only as good as the data it holds, right? Gnatta Workflow can make decisions around any data point, including what it can find in your external systems. Spot a VIP customer based on order history, check shipping data automatically, identify stock availability and more.
Integrations
Use flows to filter out the noise of junk or irrelevant contacts. Marketing team running a 'comment' competition on social? There's a template for that. Bot got hold of your website form? Got it.
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Gather query information, divert traffic to help pages and other channels or complete seamless agent handovers, just like that. No frustration, just quick answers to simple questions.
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No more cherry-picking - let Gnatta choose the right agent for the job based on channel, priority, customer sentiment and more. Route every interaction to the right person, every time.
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A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.