Back-office automation for customer care teams

But first, integrations.

Automating back-office procedures and actions makes at least one assumption – that Gnatta has access to the back-office. Once you’re plugged in, almost any customer process held in an external system can be supported and streamlined by the Gnatta workflow engine.

Gnatta can integrate with any system with an open API. Want to know more? Book in for a no-strings attached, 30 minute chat. Ask us anything.

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Push data, pull data

Returns Refunds Claims and more!

Gnatta workflows can make decisions around any data point, including what it can find in your external systems. Customer says ‘yes’ to the refund? Send that data back into your CRM to trigger a process there. Payment provider locked the card? Surface that in Gnatta, so your agent doesn’t have to go and check. Shave precious minutes off every interaction.

Closing the loop

Auto-chases Timers

Most processes rely on a response – whether that’s from a customer, or a 3rd party. And if you don’t get that response, the problem escalates. Doubling down on closing the loop with the Gnatta workflow engine is as simple as a button click for the agent. Set interactions to re-open after a specific time-delay, or automatically schedule conditional follow-ups – in just a few clicks.

Filtering out the noise

Spam Filtering Auto Closing

No more manually junking and filtering out interactions that don’t need a response – keyword detection and custom filter rules can take the clutter out of your inbox so agents can focus on the work that really matters.