Integrating your contact centre

Real-time integrations.

Gnatta integrations collect and return data in (near) real-time – which means you can do really cool stuff with your telephony IVRs and chatbot journeys. Instantly surface external data to answer deeper customer queries than ever, without ever needing to route to an agent. Want to know more about what you can achieve with the right integration in Gnatta? Get in touch.

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Bring your data with you

Gnatta Core Feature

View key customer and order details right alongside the interaction in Gnatta Dynamic Data fields, synchronised with your external CRM.

Supercharge your workflows

Gnatta Core Feature

Unlock infinite customer care automation possibilities by integrating your external systems into the Gnatta Workflow engine. Go beyond viewing your data – and take action, from within Gnatta.

Centralising business insights

Reporting API

Gnatta has it’s own Reporting Suite, complete with real-time dashboards and deep historical reporting. But if you need to join your Gnatta data with other business data in an external reporting system, we can do that too. With our real-time API, you can build live contact centre reporting anywhere you like.

And widgets, too.

Widgets are just like an app – but inside Gnatta, right alongside the interaction. When you need a more complex integration to complete dynamic actions and searches in your external platforms, it’s time for a widget. Build or commission your own custom widget, use a prebuilt one, or even iFrame in your knowledgebase. Want to know more about how widgets can help your team? Book in for a call – we’d love to chat about it.

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Gnatta is trusted by brands across the globe - here's a few.

The documentation.

Looking for documentation to give to your tech team? Check the link below – or get in touch if you’d like us to run you through the technical details directly.

API Documentation

Back-office automation

Plugging into your back-office systems with the right integration opens the door to deeper, more complex contact centre automations.

Back-office Automation

Chatbots & quick replies

Plug external data into your chatbot journeys, and open the door for even more effective process automation and self-serve possibilities.

Chatbots & Quick Replies

AI Assistant

AIs are only as intelligent as the data they have access to - use integrations to power up your Gnatta AI Assistant with your own data.

AI Assistant

Get a demo.

A no-strings, 30-minute tour of the product. See it in action.

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Check pricing.

We’re competitively priced and proud of it. See how we measure up.