Gnatta brings your contact centre together in one browser tab - social media, webchat, telephony, email and anywhere else. Connect multiple customer touchpoints into a single chronological view, and let your agents see the whole story.
Build an AI Agent in Gnatta that can respond to customers on any text-based channel, in a flash. No more two-day backlogs for email, industry-leading response times on social, and lightning fast webchat.
Gnatta Ultimate Feature
Customers switch channels all the time. Frustration leads to a frenzy of problem-solving, and covering all bets by contacting you on every channel in reach. Gnatta connects these contacts as a single interaction, so it can be responded to all at once by a single agent.
Interactions
Gnatta Core Feature
Call a frustrated customer in the middle of an escalating chat, pop off an email to the courier, or send a quick SMS confirmation – all in the same interaction. No tickets, just one connected, seamless view of the problem at hand.
Monitoring Tools
Give your agents a single-tab view of the customer and the interaction with bottomless integration possibilities. Hook in your order management software, tracking portals or even payment providers to bring your external data into the story – and then use it to supercharge your workflows.
Integrations
A fully-featured webchat tool that will get your customers the answers they need, quickly. Pre-chat surveys, feedback forms, timers and more.
Messaging
Take the phones off your desks and pick up a headset - bring your call centre online with everything else. Deep IVRs, call recording, inbound and outbound, it's all there.
Telephony and SMS
Gnatta is layered bottom-to-top with automation tools designed to reduce agent workloads, so your team can focus on talking to customers.
AutomationWe believe Gnatta can reduce your cost-to-serve - share your channel usage below, and we'll calculate the potential.
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