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A next-gen helpdesk solution

Gnatta is an automation-led helpdesk platform, designed to help you manage your digital channels with ease. Analyse, prioritise and assign customer queries to the right agent, handsfree.

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Interactions, not tickets

Customer frustration often leads to a frenzy of problem-solving, and a chain of contacts from the same person about the same problem in multiple channels. Gnatta connects these contacts as a single interaction, so it can be responded to all at once by a single agent. No more isolated tickets – just one interaction.

 

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An omnichannel solution

Gnatta brings your contact centre together in one browser tab – social media, webchat, telephony, email and anywhere else. Connect multiple customer touchpoints into a single chronological view, and let your agents see the whole story.

 

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Reporting on what matters

Use real-time dashboards to manage your operation in the moment, then analyse your data in our reporting suite. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own or export for external analysis.

 

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Gnatta is trusted by brands across the globe - here's a few.

OVO Energy AO Cancer Research UK Asos
Pret a Manger P2P Superdrug The Perfume Shop
Arrow XL We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay UP Global
Hobbs London CuddleCo Damsel in a Dress Savers
Studio 8 Freight Island Inov8
AI Assist

Introducing your AI Assistant.

Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators, not replace them. Summarise long conversations in a few clicks or compose a response, so your agents can get more done in less time than ever.

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Quick Replies & Chatbots

Gather information, direct traffic to help pages or complete seamless agent handovers, just like that. No frustration, just quick answers to simple questions.

Messaging
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Skills-Based Routing

Route interactions using skills and complex workflow decisions, to protect your brand and handle high priority queries with care.

Routing
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Automation Tools

Layered bottom-to-top with automation tools designed to reduce agent workloads, so they can focus on talking to customers.

Analytics

Let's put a number on it.

We believe Gnatta can reduce your cost-to-serve - share your channel usage below, and we'll calculate the potential.

How many queries do you
receive per month?

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A no-strings, 30-minute tour of the product. See it in action.

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See Pricing

We’re competitively priced and proud of it. See how we measure up.

Pricing

Not ready for a demo?

We get it - you're just exploring your options. Sign up to our monthly newsletter updates in the meantime, and we'll keep you in the loop with new features, use cases and research in one compact email. No-strings, no obligations.

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