With our fully-featured webchat tool you can get customers the answers they need, quickly. Reduce checkout dropouts proactively, solve simple queries automatically and get high priority concerns to the right person at the right time.
Build a completely autonomous AI Agent in Gnatta that can handle customer interactions on webchat from start to finish – track parcels, process returns, answer FAQs and more.
Chatbots Quick replies
A fully featured, powerful webchat solution. Divert traffic to help pages or complete seamless agent handovers, just like that. No frustration, just quick answers to simple questions.
Automations Timers
With pre-chat surveys, customer feedback forms, proactive chat triggers and more, you don’t need external solutions to provide end-to-end support in the customer journey.
Gnatta Ultimate feature
Customise your Gnatta Messenger – change colours and fonts, remove our branding, add your logo and more. Make your customers feel right at home with branding that feels secure and familiar.
Send chats to advisors using skills and complex workflow decisions, to protect your brand and handle high priority queries with care.
Routing
Make life easier with an in-chat advisor toolkit that includes the emoji keyboard, saved content resonses, links, notes, attachments and now, AI Assist.
Get Demo
No multilingual agents online? No problem! Translate multilingual messages into your native language, with our OpenAI integration.
AI Assistant
A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
