Bury based Software as a Service (SaaS) organisation, Gnatta, have launched their brand new Self-Serve customer service software. Combining the immediate set up of a plug and play solution with the full power of Gnatta’s customisation features, we’re putting the full power of customer communication back into the customer service teams’ hands. Contact Centre as a service (CCaaS) is a growing market, but the existing products suffer from their similarities. Too often you have to pick between plug and play options with customisation and support or expensive solutions requiring extensive experience or costly implementations to make them work for you.
Gnatta began life in 2012 as a solution to a problem; whilst struggling to deal with social customer queries, Gnatta Founder and CEO Jack Barmby thought of a better way to provide customers with a positive experience with businesses. Gnatta provides a software platform which allows omni-channel communication by social media, email, SMS text, and phone. By focusing on the customer, Gnatta deliver’s success for your business. Using our operating system, they centralise your customer communication with an omni-channel solution. Based near Manchester, the company partakes in more than ten million conversations a week between its clients and customers.
Gnatta has five packages available to suit every business need, with the Starter package completely free, ranging up to Enterprise from £130 a month per user. All packages are available to demo and can have a 30 day completely free trial included. Whether you’re a start-up or an enterprise, Gnatta has a solution to suit everyone.
Gnatta Founder and CEO Jack Barmby commented “Organisations need a product that grow’s with them, and that’s what we’ve built here. Too many businesses sell licenses with no support and expertise, implementations are lacklustre, rushed and don’t showcase the best for supplier or organisation. Our packages, alongside our support is our answer to longer term partnerships for success”.
To find out more about Gnatta’s new product and the packages available, you can sign up today and have a 30 day free trial, no credit card required, no hidden costs or charges and you control your own set-up.