Resources

We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.

Blog

Optimise Omnichannel with Customisable Workflows

Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.

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quick replies Download

Social Media Quick Replies as a Cost Reduction Strategy

Social media quick replies are an efficient tool to improve your customer experience and achieve significant savings, proven in our free client case study.

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Blog

Automation and AI in Customer Communication

From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.

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Blog

Customer Service Technology Improves Advisor Performance

Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.

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Blog

How to Handle Product Recalls Faster

Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.

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Video

Why Choose Gnatta? Customisation

Traditionally, changing your software required tech support. But with Gnatta, your team can customise everything from within the UI, in real-time.

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Blog

The Role of Automation in Customer Service Jobs

Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.

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Video

What is the Right Channel Mix for My Business?

Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?

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Secure Messages Blog

Gnatta for the Insurance Industry

Digital communication is changing the insurance market through new customer expectations, combined with new technical requirements. How will it impact your business?

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