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Gnatta's recent UK Consumer Survey was designed to identify how consumers felt about the performance of retailers during the COVID-19 pandemic.Read more
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.Read more
Social media quick replies are an efficient tool to improve your customer experience and achieve significant savings, proven in our free client case study.Download Now
From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.Read more
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.Read more
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.Read more
Traditionally, changing your software required tech support. But with Gnatta, your team can customise everything from within the UI, in real-time.Watch video
Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.Read more
Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?Watch video