Gnatta is an ultra customisable contact centre solution, layered bottom-to-top with automation – say goodbye to repetitive tasks, maximise your operational efficiency and get more out of every hour.
Looking for AI Agent pricing? AI interactions don't require a Gnatta license subscription.
Learn MoreTalk to us for a comprehensive solution that meets all of your enterprise needs.
Choosing the right communication platform is a big step in your business journey – book a call with a Gnatta expert today to find out how Gnatta could work for you.
Let's chat| Core | Plus | Ultimate | |
|---|---|---|---|
| Available | Available | Available | |
| Telephony | Available | Available | Available |
| Gnatta Messenger | Available | Available | Available |
| SMS | Available | Available | Available |
| Facebook Public | Available | Available | Available |
| Facebook Messenger | Available | Available | Available |
| Contact Forms | Available | Available | Available |
| Available | Available | Available | |
| Available | Available | Available | |
| Trustpilot | Available | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| AI Ask ?Give agents their very own personal AI assistant! | Unavailable– | Available£Additional cost£15/user | Available |
| AI Workmate ?Context-driven AI tools in your Workflows | Unavailable– | Available£Additional cost£25/user | Available£Additional cost£25/seat |
| Automatic routing ?Let Gnatta assign interactions to agents, completely handsfree | Available | Available | Available |
| Channel prioritisation ?Live channels vs non-live, public vs private - tell us what matters | Available | Available | Available |
| Channel hopping ?Switch channels mid-interaction or send an email to the courier - in one place! | Available | Available | Available |
| Automated Resolutions ?Use automation and AI to help customers self-serve | £Additional cost | £Additional cost | £Additional cost |
| Custom user states | Unavailable– | Available | Available |
| Interaction Timers ?Schedule automated flows using timers | Unavailable– | Available | Available |
| Merge Channels ?Merge contacts from the same customer, across different channels, into one interaction | Unavailable– | Unavailable– | Available |
| Profiles ?Create profiles for each customer with full interaction history | Unavailable– | Unavailable– | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Reporting Suite ?Historical data reporting suite - use presets or build your own reports | Available | Available | Available |
| Data Export | CSV Only | CSV / Integration | CSV / Integration |
| Data Intervals ?Bring in your external data for a truly single customer view | 24 Hours | 12 Hours | 1 Hour |
| Real-time dashboards ?Build your own or use our presets to monitor your operation, in the moment | Unavailable– | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Setup ?We'll get your Gnatta instance up and running | £Additional cost£499 | £Additional cost£999 | £Additional cost£1,499 |
| 24/7 Service Desk | Available | Available | Available |
| SSO & native authentication | Available | Available | Available |
| Knowledgebase | Available | Available | Available |
| Review workflows ?Our expert team will review your config and help perfect it | Unavailable– | Available | Available |
| Build workflows ?Our expert team will build your workflows, leaving you free to focus on your customers | Unavailable– | Unavailable– | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| API Access ?Use the Gnatta API to connect your Gnatta data to other systems. | Available | Available | Available |
| Retrieve Data ?Use the 'HTTP Request' action in Workflow to collect external data. | Available | Available | Available |
| API Rates | Limited | Limited | Enhanced |
Not sure which plan is best for you? Get in touch and we’ll provide a full recommendation based on your specific requirements, and help map a transition route from any incumbent software.
A product is only as good as the team behind it. No matter which tier you choose, we can provide a robust support plan to ensure you get the best out of Gnatta. Get in touch for a tour of our support offering.
Taking advantage of our Ultimate plan unlocks per-seat pricing; you only pay for advisors online. Have a team of 50 but only 30 online at once? You’ll only need 30 licences.
Of course! Our packages have been specifically designed for scalability as your business flourishes, so you can upgrade as and when you need to. However, if you decide to cut down on your features, you’re more than welcome to downgrade your plan.
Speak to our friendly advisors today or send us an enquiry and we’ll be in touch to get you set up!
All committed user plans (Plus, Ultimate, and Enterprise) are a minimum of 12 months, with month to month options available on Core.
Gnatta does not charge cancellation fees. As long as you’re paid up on your last invoice, then there should be no issues.
Absolutely! Gnatta is fully configurable and designed to work with your processes and systems. Through our powerful workflow engine, you can take control over every contact you receive. On our Ultimate tier you can even save yourself time by using our configuration team.
Yes, every Gnatta tier includes access to our brand new Reporting Suite and all the information you need to understand and improve your communication. We’ll include some pre-built reports, and you can create your own with the report builder.
Yes! Gnatta can provide seamless integration with any application providing an open API, alongside in-app widgets.
Data protection and security are top priorities for us, so you can rest assured that your customer data is safe with our software. Find out more about the security measures we can offer on our knowledgebase.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Not sure if Gnatta is for you? Check out the nuts and bolts of why we do, what we do.
Why Gnatta
Our knowledgebase can help with everything from getting started to troubleshooting.
Gnatta Knowledgebase
