Powerful Product, Simple Pricing

We keep pricing simple. There are no added costs for setup, support or professional services - it's all included in your license fee. Discover what our interaction-based, omnichannel customer care solution can do for you.

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Communication Channels

Core Plus Ultimate
Email Available Available Available
Telephony Available Available Available
Gnatta Messenger Available Available Available
SMS Available Available Available
Facebook Public Available Available Available
Facebook Messenger Available Available Available
Contact Forms Available Available Available
Instagram Available Available Available
WhatsApp Available Available Available
Trustpilot Unavailable Unavailable Unavailable

Efficiency Features

Core Plus Ultimate
Automatic routing ?Let Gnatta assign interactions to agents, completely handsfree Available Available Available
Channel prioritisation ?Live channels vs non-live, public vs private - tell us what matters Available Available Available
Channel hopping ?Switch channels mid-interaction or send an email to the courier - in one place! Available Available Available
Quick replies & chatbots Simple Advanced Unlimited
Escalations ?Factor in time decay, keywords and metadata to prioritise urgent queries Unavailable Available Available
Merge duplicate messages ?Combine duplicate messages from the same customer in multiple channels into a single interaction Unavailable Available Available
Interaction timers ?Need to double back to an interaction after chasing a 3rd party? Set a timer to reopen and reassign the interaction. Unavailable Available Available
Custom user states Unavailable Available Available
Agent scripting Unavailable Available Available

Data

Core Plus Ultimate
NEW! Reporting Suite ?Brand-new historical data reporting suite - use presets or build your own reports Available Available Available
Data Export CSV Only CSV / Integration CSV / Integration
3rd party integrations ?Bring in your external data for a truly single customer view View Only View & Workflows View & Workflows
Integration support Limited Limited Full
Real-time dashboards ?Build your own or use our presets to monitor your operation, in the moment Unavailable Available Available
API access Unavailable Available Available

Support & Security

Core Plus Ultimate
Setup ?We'll get your Gnatta instance up and running - no added costs Available Available Available
Ongoing config ?Iterative changes and product support, to keep your operation fine-tuned Available Available Available
24/7 Service Desk Available Available Available
SSO & native authentication Available Available Available
Service Delivery Shared Shared Dedicated
Uptime SLAs 99.50% 99.50% 99.95%
On-site go live Unavailable Unavailable Available
Major Incident Reports Unavailable Unavailable Available
Service Credits ?In the unlikely event of downtime, accrue Service Credits to be removed against your next invoice. Unavailable Unavailable Available

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8 TakePayments Freight Island Inov8

Gnatta FAQs

Pricing & Purchase

What do "Per User" and "Per Seat" mean?

Taking advantage of our Plus or Ultimate plans unlocks per-seat pricing; you only pay for advisors online. Have a team of 50 but only 30 online at once? You’ll only need 30 licences.

Is there a setup fee?

No, we don’t charge for setup – it’s included in your license fee. Your Gnatta instance can be up and running in less than a day with codeless config from our experienced team.

Can I upgrade or downgrade my subscription?

Of course! Our packages have been specifically designed for scalability as your business flourishes, so you can upgrade as and when you need to. However, if you decide to cut down on your features, you’re more than welcome to downgrade your plan.

How do I buy Gnatta software?

Speak to our friendly advisors today or send us an enquiry and we’ll be in touch to get you set up!

How long is a contract with Gnatta?

Our contracts are annual, but on our Core and Plus tiers you can choose monthly or annual billing cycles to suit your business needs.

Does Gnatta have cancellation fees?

Gnatta does not charge cancellation fees. As long as you’re paid up on your last invoice, then there should be no issues.

Product

Can I customise my Gnatta setup?

Absolutely! Gnatta is fully configurable and designed to work with your processes and systems. Through our powerful workflow engine, you can take control over every contact you receive. You can either make your own changes or save yourself time by using our configuration team.

Do I get analytics with my product?

Yes, every Gnatta tier includes access to our brand new Reporting Suite and all the information you need to understand and improve your communication. We’ll include some pre-built reports, or you can create your own with the report builder.

Does Gnatta integrate with other software?

Yes! Gnatta can provide seamless integration with any application providing an open API, alongside in-app widgets.

How safe is customer data with Gnatta?

Data protection and security are top priorities for us, so you can rest assured that your customer data is safe with our software. Find out more about the security measures we can offer on our knowledgebase.

Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

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