Every channel you need wrapped up in one monthly license. (All pricing excludes VAT)
Choosing the right communication platform is a big step in your business journey – book a call with a Gnatta expert today to find out how Gnatta could work for you.
Let's chat| Starter | Lite | Premium | Professional | Enterprise | |
|---|---|---|---|---|---|
| Available | Available | Available | Available | Available | |
| Facebook Public | Available | Available | Available | Available | Available |
| Facebook Messenger | Available | Available | Available | Available | Available |
| Available | Available | Available | Available | Available | |
| Telephony | Available | Available | Available | Available | Available |
| SMS | Available | Available | Available | Available | Available |
| Gnatta Chat | Available | Available | Available | Available | Available |
| Contact Forms | Available | Available | Available | Available | Available |
| Accounts | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
| Starter | Lite | Premium | Professional | Enterprise | |
|---|---|---|---|---|---|
| Queues | Pre-Set Only | Pre-Set Only | Choice of Pre-Sets | Customisable | Customisable |
| Routing | Pre-Set Only | Pre-Set Only | Choice of Pre-Sets | Customisable | Customisable |
| SLA's | Pre-Set Only | Pre-Set Only | Customisable | Customisable | Customisable |
| IVR | Pre-Set Only | Pre-Set Only | Choice of Pre-Sets | Customisable | Customisable |
| Dynamic Data | Pre-Set Only | Choice of Pre-Sets | Customisable | Customisable | Customisable |
| Teams | Pre-Set Only | Pre-Set Only | Customisable | Customisable | Customisable |
| Starter | Lite | Premium | Professional | Enterprise | |
|---|---|---|---|---|---|
| Reports | Pre-Set Only | Pre-Set Only | Pre-Set Only | Customisable | Customisable |
| Exportable Data | Unavailable– | Available | Available | Available | Available |
| Live Dashboards | Unavailable– | Unavailable– | Available | Available | Available |
| Starter | Lite | Premium | Professional | Enterprise | |
|---|---|---|---|---|---|
| Service Desk | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
| Service Delivery | Unavailable– | Unavailable– | Unavailable– | Unavailable– | Available |
Still unsure which package is best for you? Take a look at our All Features page to compare all our packages and see what’s included and which suits you and your business.
All Features
Not sure which plan is best for you? Get in touch and we’ll provide a full recommendation based on your specific requirements, and help map a transition route from any incumbent software.
Get Quote
A product is only as good as the team behind it. No matter which tier you choose, we provide a robust support plan to make sure you get the best out of Gnatta. Get in touch for a tour of our support offering.
Book a DemoTaking advantage of our Professional or Enterprise plans unlocks per-seat pricing; you only pay for advisors online. Have a team of 50 but only 30 online at once? You’ll only need 30 licences.
No, Gnatta is fully sel-configurable meaning no set up fees. We do have a team of product experts ready to help of course, and if you want us to manage special configuration we are able to do so on a project basis.
Accounts are the number of addresses or inboxes you can have per channel. For example, with our Premium plan, you could use five different email addresses, five different Twitter handles, and so on across every channel.
The exception to this rule is our Starter plan, designed for small businesses or for getting a taste of Gnatta. With the Starter plan, you’ll only have access to one account on any channel.
Absolutely! Gnatta is fully configurable, designed to work with your processes and systems. Through our powerful workflow engine, you can take control over every contact you receive. You can either make your own changes, or save yourself time by using our configuration team.
Yes, every Gnatta tier includes access to our analytics suite and the information you need to understand and improve your communication.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Not sure if Gnatta is for you? Check out the nuts and bolts of why we do, what we do.
Why Gnatta
