Powerful Product: Simple Pricing.

Every channel you need wrapped up in one monthly license. (All pricing excludes VAT)

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Communication Channels

Starter Lite Premium Professional Enterprise
Email Available Available Available Available Available
Facebook Public Available Available Available Available Available
Facebook Messenger Available Available Available Available Available
Twitter Available Available Available Available Available
Telephony Available Available Available Available Available
SMS Available Available Available Available Available
Gnatta Chat Available Available Available Available Available
Contact Forms Available Available Available Available Available
Accounts

Customisation

Starter Lite Premium Professional Enterprise
Queues Pre-Set Only Pre-Set Only Choice of Pre-Sets Customisable Customisable
Routing Pre-Set Only Pre-Set Only Choice of Pre-Sets Customisable Customisable
SLA's Pre-Set Only Pre-Set Only Customisable Customisable Customisable
IVR Pre-Set Only Pre-Set Only Choice of Pre-Sets Customisable Customisable
Dynamic Data Pre-Set Only Choice of Pre-Sets Customisable Customisable Customisable
Teams Pre-Set Only Pre-Set Only Customisable Customisable Customisable

Analytics

Starter Lite Premium Professional Enterprise
Reports Pre-Set Only Pre-Set Only Pre-Set Only Customisable Customisable
Exportable Data Unavailable Available Available Available Available
Live Dashboards Unavailable Unavailable Available Available Available

Support

Starter Lite Premium Professional Enterprise
Service Desk 24/7 24/7 24/7 24/7 24/7
Service Delivery Unavailable Unavailable Unavailable Unavailable Available

FAQs

What does "Per User" and "Per Seat" mean?

Taking advantage of our Professional or Enterprise plans unlocks per-seat pricing; you only pay for advisors online. Have a team of 50 but only 30 online at once? You’ll only need 30 licences.

Is there a set-up fee?

No, Gnatta is fully sel-configurable meaning no set up fees. We do have a team of product experts ready to help of course, and if you want us to manage special configuration we are able to do so on a project basis.

What does the number of accounts in a tier mean?

Accounts are the number of addresses or inboxes you can have per channel. For example, with our Premium plan, you could use five different email addresses, five different Twitter handles, and so on across every channel.

The exception to this rule is our Starter plan, designed for small businesses or for getting a taste of Gnatta. With the Starter plan, you’ll only have access to one account on any channel.

Can I customise my Gnatta setup?

Absolutely! Gnatta is fully configurable, designed to work with your processes and systems. Through our powerful workflow engine, you can take control over every contact you receive. You can either make your own changes, or save yourself time by using our configuration team.

Do I get analytics with my product?

Yes, every Gnatta tier includes access to our analytics suite and the information you need to understand and improve your communication.

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

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