Autonomous customer service that works 24/7. Scale your support without scaling your team. Simple per-interaction pricing.
Need access for human agents to handle interactions too? Check here for more info.
Learn MoreIncludes: AI Agent configuration, channel setup & support, integrations and more.
Try it yourself! Head to the interactive demo page to see how AI Agents work.
Ready for next steps? We’d love to hear from you – get in touch here.
No. Gnatta AI Agents is a standalone product. You can use it independently or alongside Gnatta’s human agent platform – licenses for human agents must be bought separately.
An interaction is any instance of a conversation between a customer and your AI Agent. Interactions are auto-closed by the AI Agent automatically, after an appropriate time period has elapsed.
AI Agents include built-in auto-closure logic to prevent interactions from remaining open indefinitely when customers stop responding. This ensures your queues stay manageable and agents focus on active conversations. The logic for auto-closure will depend on the conversation channel:
AI Agent interactions can be purchased in bundles. The bundle will be applied to your Gnatta account, and will be used up as the AI Agent handles customer interactions. Bundles must be bought in advance.
Depending on the plan you agree to, you’ll either pay overage fees at standard rates or your service may throttle until you purchase an additional bundle.
Yes, you can upgrade or modify your bundle. Contact us to discuss your changing needs.
Escalation Logic Confidence Scores
Protect customers and hand off to humans with custom prompts and confidence scores, so you decide exactly when the bot should handover to a human.
Launch Tools End-To-End Testing
Test and challenge your AI Agent in a controlled environment before it goes live. Monitor decisions, refine configurations, and perfect your agent’s responses.
Upload Docs Training Templates
Bring in your existing knowledgebase, policies and more to give your AI Agent everything it needs to know about your business.