AI Ask | On-Demand AI Support for Contact Centres

On-demand support, always on hand.

Agents can activate AI Ask at any point during a conversation, receiving tailored assistance that understands the full context of the customer’s issue. It’s like having an expert at your side—instantly suggesting responses, pulling out key details, and helping you resolve cases with speed and precision.

Summarising, in seconds.

AI Ask can summarise a long, complex interaction faster than any agent could read it – instantly processing every message and every data point in order to provide an accurate, actionable rundown. Save minutes on every case jump straight into solving the problem.

A 5-star copywriter.

Make every agent an expert copywriter by putting AI’s language skills to work. Draft replies, and then redraft with more emojis, extra empathy, or even in French and Portuguese. The agent decides when they’re happy, and sends the response on.

Improving the agent experience.

AI is designed to ease the agent workload – and agents love it. No more grammar slip-ups to get flagged in performance reviews, no more trawling through long message chains or manually cross-checking key data. Instead agents focus on the bit that really needs a human: solving problems.

Plugged in data.

Boost your AI's capabilities with connected data from your external systems - order info, payment details, tracking updates and more.

Rolled up costs.

AI Ask is available as an add-on for all plans, and comes included as standard with our Ultimate and Enterprise subscriptions.

Safe and secure.

AI Ask cannot send messages or interact with the customer - it operates in a separate, secure conversation, with read-only access to the interaction.

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A no-strings, 30-minute tour of the product. See it in action.

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On-demand support, always on hand.

Summarising, in seconds.

A 5-star copywriter.