AI Workmate transforms your workflows with intelligent, context-aware automation. Fully integrated into Gnatta’s Workflow Builder, it powers up your contact centre by running AI actions automatically—before your agents even pick up a case.
AI Workmate handles the heavy lifting before your agents even see a case. It identifies the reason for contact, picks out key details, translates messages if needed, and flags priority cases. Every interaction arrives pre-processed and enriched, so your team can focus on resolving issues faster, with less effort.
Take a quick look at how AI Workmate supercharges your workflows and makes automation simple.
Detect Intent Detect Sub-Topic
AI Workmate doesn’t just move interactions around—it understands them. By pinpointing exactly why a customer is reaching out, and breaking it down into specific sub-topics, Workmate ensures every case lands in the right hands straight away. No misroutes, no delays, just faster resolutions and happier customers.
Entity Recognition Sentiment Detection
Your agents shouldn’t have to hunt for the details that matter. Workmate pulls out the essentials like order numbers, product names, and dates, and presents them clearly so nothing gets missed. It also keeps a close eye on the customer’s mood, spotting frustration or urgency early. The trickiest interactions get the attention they deserve faster.
Detect & Translate Spam Filtering
Workmate breaks down language barriers effortlessly. It identifies the customer’s language, translates messages in real time, and keeps out the noise by filtering spam before it reaches your team. Perfect for fast-paced, multi-language environments where clarity and speed matter most.
Supercharge your automations with real-time data. AI Workmate connects to your CRM, order tracking, payment systems, and more to power faster, smarter workflows.
AI Workmate is available as a premium add-on for Plus, Ultimate, and Enterprise plans. Flexible pricing lets you scale your automation as your needs grow.
Workmate automates routine tasks 24/7, ensuring every interaction is analysed, routed, and enriched instantly—no agent clicks needed.
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