Gnatta Plus is an ultra customisable contact centre solution, layered bottom-to-top with automation – say goodbye to repetitive tasks, maximise your operational efficiency and get more out of every hour.
Combine the best of automation and agent support with Gnatta’s AI tools. From automated workflows to instant reply suggestions, we help your team work faster and smarter.
Gnatta Plus Feature
Move the conversation into another channel, whenever you need to. Email couriers and suppliers, make a quick outbound call during an escalating chat, or even send a text. And even better – keep it all in one interaction with a full chronological view of every conversation.
Gnatta Plus Feature
First come, first served doesn’t work when a high priority channel like telephony is overwhelmed for too long – low priority channels like email can rapidly build a backlog. Factor in data like keyword analysis and time decay to route interactions intelligently through the Gnatta engine.
New! Reporting Suite
Use real-time dashboards to manage your operation in the moment, then analyse your data in our reporting suite. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own or export for external analysis.
We want to be a part of your growth story – we work with each client to create a solution that genuinely does what you need it to do. We’re hands on, we care, and we make sure support is what sets us apart from the rest.
We’ll set up your Gnatta domain – workflows, queues and all. Handsfree, code-less config ready in a flash.
Unlimited access to our experienced team, to borrow advice and best practice from product experts.
Even after setup, we'll review your Workflows on request and tweak them - for free.
Get in touch below to book a no-strings demo – let us show you what Gnatta can do.
