Software for digital call centres

Deep IVR journeys

Voice-to-text  Integrations  Call deflection

With the Gnatta workflow engine you can design an entirely bespoke caller journey, gathering customer and query data before connecting to the right agent. Automatically log key information in dynamic data fields, loop in integrations to build context and deflect into more efficient channels, like WhatsApp or SMS.

Real-time queue monitoring

No more pacing the floors – with live data dashboards you can see who’s on the phone, and for how long. Dynamically move agents between channels as and when volumes shift, and take advantage of a unified contact centre workforce.

Secure, compliant calls

PCI-DSS Level One

Take secure payments over the phone seamlessly, via our PCI-DSS Level One integration with KeyIVR. Give your customer’s the confidence to transact, and your agents a tool they can trust to get the job done quickly.