Gnatta brings your contact centre together in one browser tab - social media, webchat, telephony, email and anywhere else. Connect multiple customer touchpoints into a single chronological view, and let your agents see the whole story.
Leading a customer service team is a constant battle – you know exactly what it takes to look after a customer, but budget limitations and resource don’t always give you room to do your best. Gnatta tackles that problem head on, with thoughtful automations designed to ease the strain on your team. Let Gnatta handle assignation, setting data fields and more – while your team does what they do best.
Stay close to the operational detail in your contact centre with a queue radar, real-time dashboards and more.
Monitoring Tools
Categorise, prioritise and assign inbound contacts to your customer service agents automatically – 100% handsfree. No more cherrypicking.
About Routing
Gnatta brings a full complement of AI tools – from autonomous, customer-facing chatbots that can handle entire customer interactions to powerful human agent support.
AI Tools
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
We help customer service teams reduce their cost per contact by increasing agent capacity. Removing unnecessary, programmable tasks and reducing duplicate contacts are all part and parcel of what we do.
We’re in the business of supporting your agents, not replacing them. We work hard to make the Gnatta user experience seamless – auto-filling, suggesting and summarising intelligently to help your agents do what they do.
At the root of it all – Gnatta exists to help customers. With automatic routing, chatbots, integrations and more, we’ll help to make sure you exceed customer expectations without shouldering extra cost.
A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.
See how CuddleCo achieved 90% AI containment in 3 weeks, cutting response times from 7 days to under 24 hours—with 95% of setup done by their own team.
Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.
Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.
Deploy intelligent, autonomous chatbots that handle complete customer interactions from start to finish, with seamless escalation to human agents exactly when it's needed.
Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything
With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice.