In a fast-paced work environment, the tools you use make all the difference. Use Gnatta to drive efficiency and keep staff happy.
Categorise, prioritise and assign inbound contacts to your customer service agents automatically – 100% handsfree. No more cherrypicking.
Gnatta connects old-school ‘tickets’ into a single interaction timeline, building rich context around the customer and the query as the issue evolves. A single customer view, at last.
The Gnatta workflow engine was designed to make automating the simple stuff, simple. End manual processes, reduce the clicks in critical business operations and put time back in your customer care team’s pocket.
Gnatta brings a full complement of AI tools – from autonomous, customer-facing chatbots that can handle entire customer interactions to powerful human agent support.
A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
See how CuddleCo achieved 90% AI containment in 3 weeks, cutting response times from 7 days to under 24 hours—with 95% of setup done by their own team.
Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.
Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.
Deploy intelligent, autonomous chatbots that handle complete customer interactions from start to finish, with seamless escalation to human agents exactly when it's needed.
Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything
With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice.