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When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.Read more
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.Read more
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.Read more
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?Read more
You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.Read more
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.Read more
From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.Read more
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.Read more
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.Read more