Monitoring tools for team leaders - Gnatta

Monitoring, not cherrypicking

One of Gnatta’s most critical functionalities is it’s built-in assignation engine – but knowing Gnatta is assigning interactions isn’t the same thing as seeing Gnatta is assigning them. That’s why our monitoring tools help team leaders keep a tab on the detail, without actually needing to lift a finger. No more cherrypicking from queues, and more time in your pocket for escalations, tricky customers and other admin tasks.

queue radar

Meet the queue radar

Gnatta Core Feature

With Gnatta’s queue radar, get right down to the interaction-level – check the latest message, give the agent a gentle nudge or over-ride assignation logic if you need to.

Simple user monitoring

+ Custom User States

Working remotely? No problem. Comfort breaks, lunchtime, shift handovers and more – never miss a beat and keep your operation running smoothly.

real-time dashboards in gnatta

Real-time data

Gnatta Core Feature

Create custom, real-time data dashboards with all your key metrics in one place – that’s your office wallboard put together, in just a few clicks.

Historic reporting

Full Reporting Suite

Monitoring tools don't work in isolation - check the reporting suite to analyse your data in full.

Analytics

queue summaries

Queue Overview

All your queues and their key metrics, in one report. Never miss an interaction.

Interactions

user permissions

Team Leader Permissions

Give reporting and monitoring access to every team leader - no special add-on fees or upgrades.

All Features

Gnatta is trusted by brands across the globe - here's a few.

The Perfume Shop

Doctor Collector

Damsel in a Dress

agent radar

Ready to see it for yourself?

The proof is in the pudding – and the best way for you to decide whether Gnatta is the software you’ve been looking for is by taking a closer look.

Book in a for a 30-minute, no strings attached call below. We’d love to show you around.