With Gnatta, communication for inbound, outbound and mixed call centres has never been simpler or easier to understand. We act as an extension of your call centre team, rather than just providing the tech to support you.
Modern call centre software isn’t just telephony – it’s the rest too. Whichever channel you’re using, it should all route into one seamless customer conversation. Our software uses powerful automations to route, prioritise and even answer queries to help reduce your cost to serve.
Interactive Voice Response technology takes callers on a journey through your pre-programmed responses. Track this journey and its effectiveness by setting this up with Gnatta.
Recording calls can help you understand how your customer service plays out for the customer. This can be especially important when outsourcing your call centre. Our technology allows you to automatically record conversations, which can then be used to boost your strategy.
Struggling with manual agent transferring or outdated technology? Gnatta’s dedicated communications solution means that agents can reroute their customers to the next available staff member capable of providing the correct support. This cuts down the time needed to tackle transfers and increases efficiency in your call centre.
Customers have high expectations, and rightly so. They want their support to be available at a time and place that suits them best. Gnatta allows your call centre to exceed customer expectations using a range of time-saving features, integrations and automations available at your disposal. Handling customer queries and interactions with speed and accuracy has never been easier.
Your agents deserve to feel empowered by their call centre technology. By automating key tasks such as routing, prioritisation and answering calls, your staff will spend more time improving customer relationships and less time on admin tasks.
We believe in value for money here at Gnatta, which is why we offer our tiered pricing system based on your needs. You won’t find any professional service costs attached to our software and we’ll ensure you’re always getting the most from your customer service budget.
Gnatta also offers a free trial at no cost for the first 30 days.
Tracking the performance of your call centre is vital for checking on growth and finding areas to improve. With our communication solution, you can choose which metrics to monitor and set up automation for reports on the most important ones, such as agent performance and customer satisfaction. This way, you can quickly and easily check that your business is on track and meeting targets.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Gnatta was built by people who run call centres every single day – that means we understand the challenges too. It’s complicated, it’s hard, and you need a partner not just a vendor. That’s why our support teams are on hand 24/7 to help you find the most effective solutions to your problems, while still allowing you to have full control over your customer service strategy.
One of the main barriers call centres have when handling customer communication is navigating technology. To help call centres out, Gnatta has created a free easy-to-access guide on navigating the technology options available while analysing what customers really want. Simply sign up below to receive the full guide, as well as access to much more!
