Freshdesk was created to help contact centres meet tough budget expectations, but there's always an opportunity cost. Gnatta is a feature-rich, long term option for growing businesses - and we don't break the budget either.
Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features. Below, we’re comparing Gnatta Plus with Freshdesk Omni Enterprise (as of January 2025).
| Features | Freshdesk (Omni - Enterprise) | Gnatta (Plus) |
|---|---|---|
| Omnichannel | Available | Available |
| Real-time Routing | Available | Available |
| AI Tools | Available | Available |
| Real-time Analytics & Reporting | Available | Available |
| Widgets | Unavailable | Available |
| Profile Aggregation | Unavailable | Available |
| Bespoke Configuration | Unavailable | Available |
| Handsfree Onboarding Package | Unavailable | Available |
| Pricing | £89 per user | £89 per user |
The proof is in the pudding – and the best way for you to decide whether Gnatta is a worthy alternative to Freshdesk, is to see it in action.
Book in a for a 30-minute, no strings attached call below. We’d love to show you around.
Book DemoWe know we’re not the only customer engagement software out there – but we believe our omnichannel solution measures up with the best. See how we compare with competitors like Zendesk and Gorgias below.
