Gnatta vs freshdesk

Gnatta: A Freshdesk Alternative

Freshdesk was created to help contact centres meet tough budget expectations, but there's always an opportunity cost. Gnatta is a feature-rich, long term option for growing businesses - and we don't break the budget either.

Gnatta is trusted by brands across the globe - here's a few.

OVO Energy AO Cancer Research UK Asos
Pret a Manger P2P Superdrug The Perfume Shop
Arrow XL We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay UP Global
Hobbs London CuddleCo Damsel in a Dress Savers
Studio 8 Freight Island Inov8

Gnatta vs. Freshdesk: A Comparison

Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features. Below, we’re comparing Gnatta Plus with Freshdesk Omni Enterprise (as of January 2025).

Features Freshdesk (Omni - Enterprise) Gnatta (Plus)
Omnichannel Available Available
Real-time Routing Available Available
AI Tools Available Available
Real-time Analytics & Reporting Available Available
Widgets Unavailable Available
Profile Aggregation Unavailable Available
Bespoke Configuration Unavailable Available
Handsfree Onboarding Package Unavailable Available
Pricing £89 per user £89 per user
agent radar

Ready to see it for yourself?

The proof is in the pudding – and the best way for you to decide whether Gnatta is a worthy alternative to Freshdesk, is to see it in action.

Book in a for a 30-minute, no strings attached call below. We’d love to show you around.

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Compare Gnatta with Other Customer Engagement Software

We know we’re not the only customer engagement software out there – but we believe our omnichannel solution measures up with the best. See how we compare with competitors like Zendesk and Gorgias below.

Not ready for a demo?

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