Gorgias do eCommerce. We do contact centre software that scales. Upgrade your customer experience with bespoke automations, and clicks-not-code configuration. Gnatta is a flexible, modern Gorgias alternative that is fit for every kind of business.
Every message, regardless of channel, is part of a chain of events for the customer. That’s why Gnatta will automatically associate each message with the correct customer, and provide your agents with a single chronological view of the entire issue – not just the channel they’re on right now.
Gnatta automatically categorises, prioritises and assigns inbound contacts to your customer service agents – 100% handsfree. No more cherrypicking. Customise agent capacity and skillsets and Gnatta will make sure every contact reaches the right person – every time.
With Gnatta, you can get access to our software by the seat. The ticket-based pricing Gorgias is pioneering works – but not for larger businesses. When your business grows, you should reap the benefit of economies of scale.
Gnatta domains are created with clicks-not-code config to your exact specification, by a dedicated support team. You won’t need to lift a finger to create an industry leading contact centre that was built precisely for your requirements. You don’t need to be a Gnatta expert to get the most out of it – just an expert in your own business.
Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features. Below, we’re comparing Gnatta Plus with Gorgias Pro (as of January 2025).
| Features | Gorgias (Pro) | Gnatta (Plus) |
|---|---|---|
| eCommerce Integrations | Available | Available |
| Simple Routing | Available | Available |
| Basic Reporting Tools | Available | Available |
| Advanced Workflows | Unavailable | Available |
| Omnichannel | Unavailable | Available |
| Full Onboarding | Unavailable | Available |
| Real-Time Reports | Unavailable | Available |
| Unlimited Tickets | Unavailable | Available |
| Pricing | £675 (2000 tickets) | £623 (7 Plus Users) |
The proof is in the pudding – and the best way for you to decide whether Gnatta is a worthy alternative to Gorgias, is to see it in action.
Book in a for a 30-minute, no strings attached call below. We’d love to show you around.
Book DemoWe know we’re not the only customer engagement software out there – but we believe our omnichannel solution measures up with the best. See how we compare with competitors like Freshdesk and Intercom below.
