Gnatta Ultimate is an ultra-customisable contact centre solution, layered bottom-to-top with automation – we’ll work like an extension of your business to deliver the Ultimate dream in customer service software.
Our AI suite combines behind-the-scenes workflow automation with on-demand help for agents, cutting response times and lifting efficiency.
Merge duplicate messages from the same customer about the same thing into a single interaction – and close it down with a single response. You can even move the conversation into another channel, whenever you need to. Email couriers and suppliers, make a quick outbound call during an escalating chat, or even send a text.
First come, first served doesn’t work when a high priority channel like telephony is overwhelmed for too long – low priority channels like email can rapidly build a backlog. Factor in data like keyword analysis and time decay to route interactions intelligently through the Gnatta engine.
Use real-time dashboards to manage your operation in the moment, then analyse your data in our reporting suite. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own or export for external analysis.
We’ll build your system and workflows for you – not just at setup, but after that too – using our visual workflow builder. We’ll configure everything from routing decisions to chatbots with clicks-not-code flows, and stay close by to make sure you’re getting what you need out of Gnatta.
Every tier of Gnatta comes with a 100% free, UK-based support package. We want to be a part of your growth story – we work with each client to create a solution that genuinely does what you need it to do. We’re hands on, we care, and we make sure support is what sets us apart from the rest.
We’ll set up your Gnatta domain – workflows, automations and all. We'll explore your needs and create your dream with codeless config that can be ready in days, not weeks.
Unlimited access to our experienced team 24/7, a live Status Page for peace of mind and an urgent priority on every ticket you raise via the Service Desk.
After setup, we'll continue to support iterative changes and upgrades to your domain. We'll build your Workflows for you, and bring our ideas to the table.
Get in touch below to book a no-strings demo – let us show you what Gnatta can do.
