Gnatta isn't like other software vendors. We won’t just sell you a DIY contact centre, we’ll work with you to build a solution together. We’ll design, build and continuously iterate on your contact centre setup, forever.
Nobody knows a product and its capabilities as well as the people who designed it. That’s why so many products fail to deliver; not because they don’t have the features, but because of the knowledge gap. And after a year or two of underperformance and frustration, your contact centre moves on to pastures new, ready to start the cycle again.
So that’s why we’re breaking the industry standard, and giving open access to our experienced product team to help you make the most of our solution without a hefty price tag. We don’t charge for product configuration, setup or support. It’s all included in your license fee.
Gnatta Core Feature
No matter which Gnatta tier you choose you can contact us anytime, for free. We’re here for you around the clock – your always-on contact route to the Gnatta Support Team.
Gnatta Core Feature
We’ll be on hand to provide platform training for your staff during transition and thereafter – but if you want to create your own Gnatta experts, we hold nothing back. Our library of training videos and resources is always growing, to ensure your admins (and agents) know exactly how to use Gnatta.
Gnatta Core Feature
Our dedicated setup team was created specifically to ensure Gnatta clients get from ideation to live without a hitch – we’ll build, test, launch and check-in after you’re up and running to make sure all is working as it should. You won’t need to lift a finger.
On-Site Launch Dedicated Support Priority SLAs and more!
Designed for businesses that are focused on making their customer care best-in-class. We’ll give unfettered access to the expertise and experience Gnatta can offer, and ensure you’re leading the industry with the solutions modern contact centre software can achieve. Want to know more? Book in a 30-minute chat to see what sets our Ultimate product support apart.
We'll help you make the most of new product features, ensuring your team reap the benefits as technology evolves - and we'll help you to make the business case internally whenever you need to.
We’ll analyse your setup continuously, presenting our ideas and findings to make improvement. We’ll help your Gnatta environment to move forward in line with your business needs.
We’ll project manage and implement change on your behalf – whether that’s bulk-adding users, changing a critical routing workflow or launching a brand-new chatbot.
A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.
