Enhance your customer interactions with Gnatta— a secure, reliable platform for managing conversations across every channel. Maintain strict compliance with critical processes and automate escalations to safeguard both your business and your customers.
Gnatta domains are built brick-by-brick, just for your business —unlock fully customized automations and deliver seamless experiences for complex, large-scale customer interactions that depend on privacy for success.
Gnatta combines conversations from every channel to create a single, timeline view - deduplicate contacts at scale, and answer customers faster than ever.
Interactions
We're committed to keeping your data safe and your business going, 24/7, 365 days a year with 99.99% uptime. You're in safe hands here.
Legal Centre
We offer industry leading support packages, with a 24/7 UK-based support desk and a team of Gnatta configuration experts.
Product Support
Stay close to the operational detail in your contact centre with a queue radar, real-time dashboards and more.
The Gnatta reporting suite was designed by contact centre people to solve the same data problems you face every day. Lift the bonnet on your operation, at last.
With automatic, skill-based routing, your agents can get straight to work. Keep secure queues locked down with specific team member access, route escalations to supervisors, and more. 100% handsfree, no more cherrypicking.
A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
See how CuddleCo achieved 90% AI containment in 3 weeks, cutting response times from 7 days to under 24 hours—with 95% of setup done by their own team.
Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.
Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.
Deploy intelligent, autonomous chatbots that handle complete customer interactions from start to finish, with seamless escalation to human agents exactly when it's needed.
Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything
With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice.