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Blog
Blog Posts
What is Conversational AI? Definition, Benefits and Examples
Does something that’s cost-effective, scalable and can increase customer satisfaction sound preferable? It does to us. And conversational AI has the power to do all of this, and more.
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Blog Posts
How to Manage Crisis Communications: Planning, Training and Customer Service
So, rather than trying to bail yourself out, we’ll show you how to create a crisis communication plan, along with how to prep your employees, that’ll make for smooth sailing should things go awry.
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Blog Posts
Keep Up. Help Out.
Much like your customers, you hate repeating yourself. Help out your customers by reading our blog on combining inbound communication channels into a single view, and the commercial impact of repetition.
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Blog Posts
eCommerce Customer Journey Frustrations: The Reasons Revealed!
Whether it’s a slow website or having to pay for returns, a poor customer experience can make for some lonely carts. Find out why your customers are parting with their cash elsewhere – and what you can do about it – below.
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Blog Posts
WISMO?
WISMO? We all know it's the number one complaint, but what's the best way to handle it? Read our latest blog to find out more.
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Blog Posts
6 Ways to Reduce Ecommerce Return Rates
To get a better handle on what’s being returned to you, understanding your ecommerce return rate, our guide is here to help.
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Blog Posts
Drag. Click. Define
Customer preference is crucial so building tailored journeys to accommodate preferences is important. Read our blog on how Gnatta can help.
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Blog Posts
7 Call Centre Tactics for Reducing Average Handling Time (AHT)
To help slash the time it takes your agents to handle calls with their customers, here are some handy tips and advice.
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Blog Posts
How to Create a Customer Journey Map: Step-by-Step
Our guide explains what customer service maps are, how they can benefit your business and how to create the perfect customer journey map.
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