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Contact centres sit at the frontline of your customer service journey. Below, we’ll give you the necessary tools to understand and resolve general and contact centre customer pain points…
Read moreFrom Picasso to Dali, artists have long captured the imagination of the art world and the public at large with their evocative and inspiring works. But what happens when you let them loose to redesign some of the world’s most famous and recognisable brand logos? With a little help from artificial intelligence (AI), it’s now possible to find out.
Read moreMaking smart business decisions requires in-depth business forecasting. So, what does this mean, and how can you do it well?
Read moreWe often discuss building customer loyalty and retaining customers, but how can businesses use them to perfect their customer service journey?
Read moreWhat are the benefits of consumer data, and what are your main responsibilities around collecting and storing it?
Read moreCart abandonment is an inevitable issue that any online retailer is sure to face at some point in their journey. Here’s how your business can tackle it head-on…
Read moreDigital accessibility and inclusivity are emerging concerns across numerous industries. So, which are the best and worst performing on accessibility, and what can you do differently to improve your own? Let’s find out…
Read moreInteractive voice response technology is capable of being beneficial for your team and your customer service. Here’s our guide to how it works and how you can use it to your advantage…
Read moreE-commerce and mobile commerce might some similarities, but what is it that sets them apart? We’ll guide you through how they differ below...
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