Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.
Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.
Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything
Save time in contact centres with Gnatta's automation for detecting data, updating fields, and integrating systems to boost efficiency.
Gnatta's partnership with Shipmate will bring enhanced customer service and delivery solutions to mutual clients, with deeper collaborations on the horizon.
Map queries to agents effortlessly - no more cherrypicking. Download our FREE TEMPLATE to start building your ideal routing plan today.
AI and automation are ideal tools for predictable query resolution - here's why embracing it isn't just a good idea, it's essential for staying competitive this peak season.
The UK business landscape is poised for significant change - keep up by investing in cutting-edge customer service tech (like Gnatta).
Need to bring AI into your e-commerce customer care strategy this year? Here's our tried and tested roadmap for implementing artificial intelligence.