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Understanding both General & Contact Centre Customer Pain Points

Contact centres sit at the frontline of your customer service journey. Below, we’ll give you the necessary tools to understand and resolve general and contact centre customer pain points…

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Famous artists recreating brand logos based on AI image Blog posts

Brand Logos Reimagined by Famous Artists – According to AI

From Picasso to Dali, artists have long captured the imagination of the art world and the public at large with their evocative and inspiring works. But what happens when you let them loose to redesign some of the world’s most famous and recognisable brand logos? With a little help from artificial intelligence (AI), it’s now possible to find out.

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problem solving Blog posts

Business Forecasting: The Ultimate Guide

Making smart business decisions requires in-depth business forecasting. So, what does this mean, and how can you do it well?

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quick replies Blog posts

The Complete Guide to Customer Loyalty and Retention

We often discuss building customer loyalty and retaining customers, but how can businesses use them to perfect their customer service journey?

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Data Compliance Guide: How to Handle Customer Information Responsibly

What are the benefits of consumer data, and what are your main responsibilities around collecting and storing it?

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ecommerce header image Blog posts

8 Ways to Reduce Your E-commerce Cart Abandonment Rate

Cart abandonment is an inevitable issue that any online retailer is sure to face at some point in their journey. Here’s how your business can tackle it head-on…

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Rocket on computer screen Blog posts

Website Accessibility: An Industry Analysis

Digital accessibility and inclusivity are emerging concerns across numerous industries. So, which are the best and worst performing on accessibility, and what can you do differently to improve your own? Let’s find out…

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call centre header image graphic Blog posts

What is Interactive Voice Response (IVR) Technology in a Call Centre?

Interactive voice response technology is capable of being beneficial for your team and your customer service. Here’s our guide to how it works and how you can use it to your advantage…

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Computer screen with multiple pop-ups Blog posts

What is the difference between eCommerce and mobile commerce?

E-commerce and mobile commerce might some similarities, but what is it that sets them apart? We’ll guide you through how they differ below...

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