Discover More With Gnatta.
Get access to free expert insight, exclusive CS events, and the best offers. Only available through our newsletter.
Contact centres sit at the frontline of your customer service journey. Below, we’ll give you the necessary tools to understand and resolve general and contact centre customer pain points…Read more
From Picasso to Dali, artists have long captured the imagination of the art world and the public at large with their evocative and inspiring works. But what happens when you let them loose to redesign some of the world’s most famous and recognisable brand logos? With a little help from artificial intelligence (AI), it’s now possible to find out.Read more
Making smart business decisions requires in-depth business forecasting. So, what does this mean, and how can you do it well?Read more
We often discuss building customer loyalty and retaining customers, but how can businesses use them to perfect their customer service journey?Read more
What are the benefits of consumer data, and what are your main responsibilities around collecting and storing it?Read more
Cart abandonment is an inevitable issue that any online retailer is sure to face at some point in their journey. Here’s how your business can tackle it head-on…Read more
Digital accessibility and inclusivity are emerging concerns across numerous industries. So, which are the best and worst performing on accessibility, and what can you do differently to improve your own? Let’s find out…Read more
Interactive voice response technology is capable of being beneficial for your team and your customer service. Here’s our guide to how it works and how you can use it to your advantage…Read more
E-commerce and mobile commerce might some similarities, but what is it that sets them apart? We’ll guide you through how they differ below...Read more