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Who and what are the key drivers of our purchasing decisions in Britain? Find out everything our research uncovered below…Read more
Contact centres can offer omnichannel customer support, but what else sets them apart from a call centre? Let’s find out…Read more
Thought Leadership Piece from our Head of Strategic Marketing, Rob MeadRead more
Creating a strong tone of voice for your brand helps you stand out, but how important is it that you implement it into your conversational AI? Let’s delve into it below…Read more
Positive customer interactions are critical for the reputation and sales of your business. Here’s how to incorporate stellar scripting into your customer service strategy…Read more
In a technology-driven world, should we be entrusting chatbots with our FAQs? Let’s compare FAQ bots and traditional FAQ pages…Read more
How efficient is your call or contact centre? First contact resolution can be a vital metric for finding out…Read more
Contact centres sit at the frontline of your customer service journey. Below, we’ll give you the necessary tools to understand and resolve general and contact centre customer pain points…Read more
From Picasso to Dali, artists have long captured the imagination of the art world and the public at large with their evocative and inspiring works. But what happens when you let them loose to redesign some of the world’s most famous and recognisable brand logos? With a little help from artificial intelligence (AI), it’s now possible to find out.Read more