Whether you’re in the thick of the peak retail season or the tail-end, returns are unavoidable and inevitable in the world of e-commerce all year round. As your business grows and sales figures improve, the number of returns you’ll need to process is likely to increase. And while it might be disheartening to see customers returning your products, the way you handle this can have a huge impact on e-commerce profitability.
However, managing returns with the efficiency and speed that your customers will expect today can be a serious challenge to overcome without any additional tools or technology. So when you’re trying to keep up with the demand for seamless and quick returns, what’s the best way to create easier processes and ensure your customers come back?
In this guide, we’ll be explaining the role of a returns management system, how automation can help and the steps to take to achieve seamless automation in returns management.