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Customer Service Questions: Webchat Vs. Chatbot

If you’re trying to upgrade your current customer service communication, you’ve probably come across Webchats and Chatbots and started asking questions like firstly what are they? And secondly which is right for my business?

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The Benefits of SaaS

What is SaaS? What are the benefits of SaaS? We answer these questions and bust myths about cloud-based customer service software.

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Customer Service Chatbots in 2021: 3 Myths to Dispel

When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.

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Why You Can’t Ignore Omnichannel Customer Care

According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.

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Gen Z: How to Harness Their Power as Brand Advocates

You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.

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A Single Customer View

A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?

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Automation Cuts Costs; Why Aren’t You Using It?

You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.

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Optimise Omnichannel with Customisable Workflows

Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.

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Automation and AI in Customer Communication

From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.

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