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If you're interested in how Gnatta would suit your business, take a look at our comparison table below and compare each of our packages allowing to see which suits your needs.
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Monthly | Free | £30 | £55 | £80 | £130 |
Quarterly | Free | £27 | £52 | £77 | £125 |
Annually | Free | £25 | £49 | £77 | £125 |
Terms | NA | Monthly | Monthly | Monthly | Annual |
Model | Per User | Per User | Per User | Per Seat | Per Seat |
Maximum Users | 3 | Unlimited | Unlimited | Unlimited | Unlimited |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Available | Available | Available | Available | Available | |
Available | Available | Available | Available | Available | |
Available | Available | Available | Available | Available | |
Webchat | Available | Available | Available | Available | Available |
Telephony | Available | Available | Available | Available | Available |
SMS | Available | Available | Available | Available | Available |
Available | Available | Available | Available | Available | |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Number of Email Addresses | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
Incoming Email Authentication (SPF, DMARC) | Unavailable– | Available | Available | Available | Available |
Attachments | Unavailable– | Available | Available | Available | Available |
Signatures | Template | Template | Customisable | Customisable | Customisable |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
In Line Webchat | Available | Available | Available | Available | Available |
Mobile Webchat | Available | Available | Available | Available | Available |
In-App Webchat | Available | Available | Available | Available | Available |
File Sharing | Available | Available | Available | Available | Available |
Transcripts | Available | Available | Available | Available | Available |
Offline Form | Available | Available | Available | Available | Available |
Agent Transfer | Available | Available | Available | Available | Available |
Agent Notes | Available | Available | Available | Available | Available |
Typing Indicators | Available | Available | Available | Available | Available |
Automated Replies | Unavailable– | Available | Available | Available | Available |
Proactive Webchat | Unavailable– | Available | Available | Available | Available |
Pre-Chat Form | Unavailable– | Available | Available | Available | Available |
Agent Scripting | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Opening Hours | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Template | Pre-Set Only | Pre-Set Only | Choice of Pre-Sets | Customisable | Customisable |
Template Unbranding | Unavailable– | Unavailable– | Unavailable– | Unavailable– | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Available | Available | Available | Available | Available | |
Facebook Messenger | Available | Available | Available | Available | Available |
Available | Available | Available | Available | Available | |
Twitter Direct Messages | Available | Available | Available | Available | Available |
Agent Handover | Unavailable– | Available | Available | Available | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Voicemail | Unavailable– | Available | Available | Available | Available |
Total Numbers Available | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
SMS | £Additional cost | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
IVR Journey | Pre-Set Only | Pre-Set Only | Choice of Pre-Sets | Customisable | Customisable |
Wait Time Update | No | Pre-Set Only | Pre-Set Only | Customisable | Customisable |
Call Recording | Available | Available | Available | Available | Available |
Mute | Available | Available | Available | Available | Available |
Hold | Available | Available | Available | Available | Available |
Agent Transfer | Available | Available | Available | Available | Available |
Business Hours | Unavailable– | Unavailable– | Available | Available | Available |
Conference Calling | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Request a Callback | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Call Recording Controls | Unavailable– | Unavailable– | Available | Available | Available |
Call Monitoring & Barging | Unavailable– | Unavailable– | Available | Available | Available |
Local & Toll Free Numbers | Unavailable– | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
Inbound & Outbound Minutes | £Additional cost | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
International Calling | Unavailable– | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
WhatsApp Session Messages | £Additional cost | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
WhatsApp Template Messages | £Additional cost | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Service Desk | Unavailable– | 24/7 | 24/7 | 24/7 | 24/7 |
Phone Support | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Knowledge Base | Available | Available | Available | Available | Available |
Onboarding Wizard | Available | Available | Available | Available | Available |
Video Training | Available | Available | Available | Available | Available |
Training Classes | £Additional cost | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
Dedicated Service Delivery Manager | Unavailable– | £Additional cost | £Additional cost | £Additional cost | Available |
Shared Service Delivery | Unavailable– | Available | Available | Available | Available |
Status Page | Available | Available | Available | Available | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Full Interaction History | Available | Available | Available | Available | Available |
Related Contacts | Available | Available | Available | Available | Available |
Address Book | Available | Available | Available | Available | Available |
CSat Surveys | Unavailable– | Available | Available | Available | Available |
Notes | Available | Available | Available | Available | Available |
Notifications | Available | Available | Available | Available | Available |
Contact Audit Trails | Available | Available | Available | Available | Available |
Quick Replies | Unavailable– | 75 | 150 | 750 | Unlimited |
Content | Unavailable– | 25 | 50 | 150 | Unlimited |
Profile Aggregation | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Agent Scripting | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Contact Filtering | Unavailable– | Unavailable– | Available | Available | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Standard Analytic Reports | Available | Available | Available | Available | Available |
Additional Reports | Unavailable– | Unavailable– | Pre-Set Only | Customisable | Customisable |
Export Data | Unavailable– | Available | Available | Available | Available |
Live Dashboard | Unavailable– | Unavailable– | Available | Available | Available |
Schedule Automated Reports | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Share Dashboards with Non-Gnatta Users | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Keyword Routing | Unavailable– | Unavailable– | Available | Available | Available |
Editable SLA's | Unavailable– | Unavailable– | Available | Available | Available |
Customisable IVR | Unavailable– | Unavailable– | Unavailable– | Available | Available |
Editable Data Sets | Unavailable– | Unavailable– | Available | Available | Available |
Bespoke Team Creation | Unavailable– | Unavailable– | Available | Available | Available |
Assignation | Round Robin Only | Round Robin Only | Round Robin & Fill | Round Robin & Fill | Round Robin & Fill |
Editable Roles & Permissions | Available | Available | Available | Available | Available |
Editable Caps by Channel | Unavailable– | Available | Available | Available | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Widget Marketplace | Unavailable– | Available | Available | Available | Available |
Third Party Bots | Unavailable– | £Additional cost | £Additional cost | £Additional cost | £Additional cost |
API Access | Unavailable– | Available | Available | Available | Available |
Creative Private Apps | Unavailable– | Available | Available | Available | Available |
Starter | Lite | Premium | Professional | Enterprise | |
---|---|---|---|---|---|
Native Authentication | Available | Available | Available | Available | Available |
SSO | Unavailable– | Available | Available | Available | Available |
Secure Access Rules | Available | Available | Available | Available | Available |
Encryption at Rest and in Transit | Available | Available | Available | Available | Available |
Disaster Recovery Plan | Available | Available | Available | Available | Available |
Business Continuity Plan | Available | Available | Available | Available | Available |
Uptime SLA | 99% | 99.90% | 99.90% | 99.90% | 99.95% |
Performance SLA's | Unavailable– | Unavailable– | 99.00% | 99.00% | 99.50% |
Service Reviews | Unavailable– | Unavailable– | Unavailable– | Unavailable– | Available |
Contact Archiving | 6 Months | 2 Years | 2 Years | 3 Years | Length of Relationship |
Contract End Contact Archiving | 1 Month | 1 Month | 1 Month | 1 Month | 6 Months |
SSL Certificate | Available | Available | Available | Available | Available |
GRC Documentation | Unavailable– | Unavailable– | Unavailable– | Unavailable– | Available |