All Features

If you're interested in how Gnatta would suit your business, take a look at our comparison table below and compare each of our packages allowing to see which suits your needs.

Compare features

Pricing

	Starter	Lite	Premium	Professional	Enterprise
Monthly	Free	£30	£55	£80	£130
Quarterly	Free	£27	£52	£77	£125
Annually	Free	£25	£49	£77	£125
Terms	NA	Monthly	Monthly	Monthly	Annual
Model	Per User	Per User	Per User	Per Seat	Per Seat
Maximum Users	3	Unlimited	Unlimited	Unlimited	Unlimited

Channels

	Starter	Lite	Premium	Professional	Enterprise
Email	Available	Available	Available	Available	Available
Facebook	Available	Available	Available	Available	Available
Twitter	Available	Available	Available	Available	Available
Webchat	Available	Available	Available	Available	Available
Telephony	Available	Available	Available	Available	Available
SMS	Available	Available	Available	Available	Available
WhatsApp	Available	Available	Available	Available	Available

Email

	Starter	Lite	Premium	Professional	Enterprise
Number of Email Addresses	1	Unlimited	Unlimited	Unlimited	Unlimited
Incoming Email Authentication (SPF, DMARC)	Unavailable–	Available	Available	Available	Available
Attachments	Unavailable–	Available	Available	Available	Available
Signatures	Template	Template	Customisable	Customisable	Customisable

Webchat

	Starter	Lite	Premium	Professional	Enterprise
In Line Webchat	Available	Available	Available	Available	Available
Mobile Webchat	Available	Available	Available	Available	Available
In-App Webchat	Available	Available	Available	Available	Available
File Sharing	Available	Available	Available	Available	Available
Transcripts	Available	Available	Available	Available	Available
Offline Form	Available	Available	Available	Available	Available
Agent Transfer	Available	Available	Available	Available	Available
Agent Notes	Available	Available	Available	Available	Available
Typing Indicators	Available	Available	Available	Available	Available
Automated Replies	Unavailable–	Available	Available	Available	Available
Proactive Webchat	Unavailable–	Available	Available	Available	Available
Pre-Chat Form	Unavailable–	Available	Available	Available	Available
Agent Scripting	Unavailable–	Unavailable–	Unavailable–	Available	Available
Opening Hours	Unavailable–	Unavailable–	Unavailable–	Available	Available
Template	Pre-Set Only	Pre-Set Only	Choice of Pre-Sets	Customisable	Customisable
Template Unbranding	Unavailable–	Unavailable–	Unavailable–	Unavailable–	Available

Social Media

	Starter	Lite	Premium	Professional	Enterprise
Facebook	Available	Available	Available	Available	Available
Facebook Messenger	Available	Available	Available	Available	Available
Twitter	Available	Available	Available	Available	Available
Twitter Direct Messages	Available	Available	Available	Available	Available
Agent Handover	Unavailable–	Available	Available	Available	Available

Voice

	Starter	Lite	Premium	Professional	Enterprise
Voicemail	Unavailable–	Available	Available	Available	Available
Total Numbers Available	1	Unlimited	Unlimited	Unlimited	Unlimited
SMS	£Additional cost	£Additional cost	£Additional cost	£Additional cost	£Additional cost
IVR Journey	Pre-Set Only	Pre-Set Only	Choice of Pre-Sets	Customisable	Customisable
Wait Time Update	No	Pre-Set Only	Pre-Set Only	Customisable	Customisable
Call Recording	Available	Available	Available	Available	Available
Mute	Available	Available	Available	Available	Available
Hold	Available	Available	Available	Available	Available
Agent Transfer	Available	Available	Available	Available	Available
Business Hours	Unavailable–	Unavailable–	Available	Available	Available
Conference Calling	Unavailable–	Unavailable–	Unavailable–	Available	Available
Request a Callback	Unavailable–	Unavailable–	Unavailable–	Available	Available
Call Recording Controls	Unavailable–	Unavailable–	Available	Available	Available
Call Monitoring & Barging	Unavailable–	Unavailable–	Available	Available	Available
Local & Toll Free Numbers	Unavailable–	£Additional cost	£Additional cost	£Additional cost	£Additional cost
Inbound & Outbound Minutes	£Additional cost	£Additional cost	£Additional cost	£Additional cost	£Additional cost
International Calling	Unavailable–	£Additional cost	£Additional cost	£Additional cost	£Additional cost

Messaging

	Starter	Lite	Premium	Professional	Enterprise
WhatsApp Session Messages	£Additional cost	£Additional cost	£Additional cost	£Additional cost	£Additional cost
WhatsApp Template Messages	£Additional cost	£Additional cost	£Additional cost	£Additional cost	£Additional cost

Support

	Starter	Lite	Premium	Professional	Enterprise
Service Desk	Unavailable–	24/7	24/7	24/7	24/7
Phone Support	Unavailable–	Unavailable–	Unavailable–	Available	Available
Knowledge Base	Available	Available	Available	Available	Available
Onboarding Wizard	Available	Available	Available	Available	Available
Video Training	Available	Available	Available	Available	Available
Training Classes	£Additional cost	£Additional cost	£Additional cost	£Additional cost	£Additional cost
Dedicated Service Delivery Manager	Unavailable–	£Additional cost	£Additional cost	£Additional cost	Available
Shared Service Delivery	Unavailable–	Available	Available	Available	Available
Status Page	Available	Available	Available	Available	Available

Features

	Starter	Lite	Premium	Professional	Enterprise
Full Interaction History	Available	Available	Available	Available	Available
Related Contacts	Available	Available	Available	Available	Available
Address Book	Available	Available	Available	Available	Available
CSat Surveys	Unavailable–	Available	Available	Available	Available
Notes	Available	Available	Available	Available	Available
Notifications	Available	Available	Available	Available	Available
Contact Audit Trails	Available	Available	Available	Available	Available
Quick Replies	Unavailable–	75	150	750	Unlimited
Content	Unavailable–	25	50	150	Unlimited
Profile Aggregation	Unavailable–	Unavailable–	Unavailable–	Available	Available
Agent Scripting	Unavailable–	Unavailable–	Unavailable–	Available	Available
Contact Filtering	Unavailable–	Unavailable–	Available	Available	Available

Analytics

	Starter	Lite	Premium	Professional	Enterprise
Standard Analytic Reports	Available	Available	Available	Available	Available
Additional Reports	Unavailable–	Unavailable–	Pre-Set Only	Customisable	Customisable
Export Data	Unavailable–	Available	Available	Available	Available
Live Dashboard	Unavailable–	Unavailable–	Available	Available	Available
Schedule Automated Reports	Unavailable–	Unavailable–	Unavailable–	Available	Available
Share Dashboards with Non-Gnatta Users	Unavailable–	Unavailable–	Unavailable–	Available	Available

Customisation

	Starter	Lite	Premium	Professional	Enterprise
Keyword Routing	Unavailable–	Unavailable–	Available	Available	Available
Editable SLA's	Unavailable–	Unavailable–	Available	Available	Available
Customisable IVR	Unavailable–	Unavailable–	Unavailable–	Available	Available
Editable Data Sets	Unavailable–	Unavailable–	Available	Available	Available
Bespoke Team Creation	Unavailable–	Unavailable–	Available	Available	Available
Assignation	Round Robin Only	Round Robin Only	Round Robin & Fill	Round Robin & Fill	Round Robin & Fill
Editable Roles & Permissions	Available	Available	Available	Available	Available
Editable Caps by Channel	Unavailable–	Available	Available	Available	Available

Integrations

	Starter	Lite	Premium	Professional	Enterprise
Widget Marketplace	Unavailable–	Available	Available	Available	Available
Third Party Bots	Unavailable–	£Additional cost	£Additional cost	£Additional cost	£Additional cost
API Access	Unavailable–	Available	Available	Available	Available
Creative Private Apps	Unavailable–	Available	Available	Available	Available

Security

	Starter	Lite	Premium	Professional	Enterprise
Native Authentication	Available	Available	Available	Available	Available
SSO	Unavailable–	Available	Available	Available	Available
Secure Access Rules	Available	Available	Available	Available	Available
Encryption at Rest and in Transit	Available	Available	Available	Available	Available
Disaster Recovery Plan	Available	Available	Available	Available	Available
Business Continuity Plan	Available	Available	Available	Available	Available
Uptime SLA	99%	99.90%	99.90%	99.90%	99.95%
Performance SLA's	Unavailable–	Unavailable–	99.00%	99.00%	99.50%
Service Reviews	Unavailable–	Unavailable–	Unavailable–	Unavailable–	Available
Contact Archiving	6 Months	2 Years	2 Years	3 Years	Length of Relationship
Contract End Contact Archiving	1 Month	1 Month	1 Month	1 Month	6 Months
SSL Certificate	Available	Available	Available	Available	Available
GRC Documentation	Unavailable–	Unavailable–	Unavailable–	Unavailable–	Available