Interested in how Gnatta would suit your business? Take a look at our comparison tables below to see which Gnatta tier works best for you.
| Core | Plus | Ultimate | |
|---|---|---|---|
| Pay monthly | £249/5 users | £99/user | £149/seat |
| Pay annually | £299/5 users | £89/user | £129/seat |
| Minimum Contract length | One Month | One Year | One Year |
| Model ?Got 20 agents but only need 12 online at once? Save with seats! | Includes 5 Users | Per User | Per Seat |
| Admin licenses | Unavailable– | Available£Additional cost£10/user | Available£Additional cost£10/seat |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Available | Available | Available | |
| Available | Available | Available | |
| Gnatta Messenger | Available | Available | Available |
| Telephony | Available | Available | Available |
| SMS | Available | Available | Available |
| Available | Available | Available | |
| Available | Available | Available | |
| Trustpilot | Available | Available | Available |
| Contact forms | Available | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Attachments | Available | Available | Available |
| Inbound email authentication ?SPF, DMARC | Available | Available | Available |
| Signatures | Template | Custom | Custom |
| Core | Plus | Ultimate | |
|---|---|---|---|
| In-line webchat ?Pop-up chat that floats on top of your website, with a chat button to indicate availability | Available | Available | Available |
| File sharing | Available | Available | Available |
| Agent transfer | Available | Available | Available |
| Agent notes | Available | Available | Available |
| Typing indicators | Available | Available | Available |
| Offline form ?No agents online? Collect queries with a fallback form | Available | Available | Available |
| Editable template ?Edit our pre-built template - select colours, fonts and more | Available | Available | Available |
| Pre-chat form | Available | Available | Available |
| Post-chat survey | Unavailable– | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Facebook comments | Available | Available | Available |
| Facebook Messenger | Available | Available | Available |
| Instagram Messenger | Available | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Total Numbers Available | Unlimited | Unlimited | Unlimited |
| Call recording | Available | Available | Available |
| Call toolbox ?Mute, hold and transfer calls whenever you need to | Available | Available | Available |
| Welcome message ?Greet customers before connecting to an agent | Available | Available | Available |
| Call forwarding | Available | Available | Available |
| IVR journey ?Take callers through a routing journey to collect data before connecting to an agent | Available | Available | Available |
| Business hours | Available | Available | Available |
| Request callback ?Let callers request a callback, so they don't have to wait in a queue | Available | Available | Available |
| Secure payments ?Take secure payments, over the phone | Unavailable– | Unavailable– | Available£Additional cost |
| Call porting ?Bring an existing number into Gnatta | Unavailable– | Unavailable– | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| AI Ask ?Give agents their very own personal AI assistant! | Unavailable– | Available£Additional cost£15/user | Available |
| AI Workmate ?Context-driven AI tools in your Workflows | Unavailable– | Available£Additional cost£35/user | Available£Additional cost£35/seat |
| Automatic routing ?Let Gnatta assign interactions to agents, completely handsfree | Available | Available | Available |
| Channel prioritisation ?Live vs non-live, or public vs private - tell us what matters | Available | Available | Available |
| Channel hopping ?Switch channels mid-interaction, or send an external email - in the same interaction! | Available | Available | Available |
| Quick replies & chatbots | Available | Available | Available |
| Escalations ?Factor in time decay, keywords and metadata to prioritise urgent interactions | Available | Available | Available |
| Automated Resolutions ?Use automation and AI to help customers self-serve | £Additional cost | £Additional cost | £Additional cost |
| Interaction timers ?Need to double back to an interaction after chasing a 3rd party? Set a time to reopen and reassign the interaction | Unavailable– | Available | Available |
| Custom user states | Unavailable– | Available | Available |
| Merge duplicate messages ?Combine duplicate messages from the same customer in multiple channels into a single interaction | Unavailable– | Unavailable– | Available |
| Profiles ?Create profiles for each customer with a full interaction history | Unavailable– | Unavailable– | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Reporting Suite ?Our brand-new historical data reporting suite | Available | Available | Available |
| Custom reports ?Build your own reports, or use our presets, to analyse data from every angle | Available | Available | Available |
| Export data | CSV Only | CSV / Integration | CSV / Integration |
| Real-time dashboards ?Monitor your operation in the moment with fully customisable live dashboards | Unavailable– | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Chronological interaction history ?See everything we've picked up about this interaction, in one chronological timeline | Available | Available | Available |
| Audit trail ?See who's done what, when | Available | Available | Available |
| Related interactions ?See older interactions from the same customer, discussing previous queries | Available | Available | Available |
| Custom data ?Create custom data fields to display in the 'Update Panel' next to each interaction | Available | Available | Available |
| Address book ?Store useful contact details where agents can access them when they need to - like couriers and suppliers | Available | Available | Available |
| Notes | Available | Available | Available |
| Notifications ?Send notifications to your agents to share updates, news, or training information | Available | Available | Available |
| Agent capacity limits ?Editable by channel, so agents are never overwhelmed by too many live conversations | Available | Available | Available |
| Saved content responses ?Create a bank of saved content templates, ready for your agents to fill and send | Available | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| API Access ?Connect your Gnatta data to other systems using the API. | Available | Available | Available |
| Retrieve Data ?Use the 'HTTP Request' action in Workflow to collect data from external systems | Available | Available | Available |
| API Rates | Limited | Limited | Enhanced |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Native Authentication | Available | Available | Available |
| SSO | Available | Available | Available |
| Secure Access Rules | Available | Available | Available |
| Encryption at Rest and in Transit | Available | Available | Available |
| User Permissions Management | Available | Available | Available |
| Disaster Recovery | Available | Available | Available |
| Uptime SLA | 99% | 99.5% | 99.95% |
| Performance SLA | 98% | 99% | 99.5% |
| Contact Archiving | 2 Years | 3 Years | Life of contract |
| Contract End Contact Archiving | -- | 1 Month | 6 Months |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Setup | £Additional cost£499 | £Additional cost£999 | £Additional cost£1,499 |
| Knowledgebase | Available | Available | Available |
| 24/7 Service Desk | Available | Available | Available |
| Gnatta Status Page | Available | Available | Available |
| Support SLAs | Standard | Standard | Enhanced |
| Review Workflows ?Our expert team will review your config and help perfect it | Unavailable– | Available | Available |
| Build Workflows ?Our expert team will build your workflows, letting you focus on your customers | Unavailable– | Unavailable– | Available |
| On-Site Go Live ?Launch onsite with your team anywhere in the UK | £Additional cost£1,499 | £Additional cost£1,499 | Available |
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