Loyal, satisfied customers stick around far longer than those who aren’t. Noticed more complaints and issues lately? It’s time to start improving your CSAT and NPS. Here’s how to do it…
Wondering what's in the skill set of a customer service manager? We'll run through the key abilities needed to lead a team of reps below...
Sustainability is serious business, especially for shoppers looking to make more eco-friendly choices. But how have their habits changed over time? Let’s take a look…
With so many KPIs dedicated to measuring it, however, how do you know which ones are worth monitoring? To make your decision easier, we’ll go through the customer service KPIs you and your team should be focusing on going forward.
Answering the same question again and again is not only frustrating, but your business could be paying the price for its do-overs, too. Avoid repeat requests with our detailed blog below…
As common as it is costly, turnover is high in the call centre industry. Learn how to keep hold of your top talent with these effective employee-retaining tips below…
In the world of retail, there are all sorts of different options that consumers can use to browse, save their favourite items, and ultimately, make purchases with. Whether it’s on their phone from the comfort of the couch, at their desktop, through social channels or at good old brick-and-mortar stores, our expectations are well and truly catered to.
Does something that’s cost-effective, scalable and can increase customer satisfaction sound preferable? It does to us. And conversational AI has the power to do all of this, and more.
So, rather than trying to bail yourself out, we’ll show you how to create a crisis communication plan, along with how to prep your employees, that’ll make for smooth sailing should things go awry.