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Resources by topic:
Customer Service
Blog posts
WISMO?
WISMO? We all know it's the number one complaint, but what's the best way to handle it? Read our latest blog to find out more.
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Blog posts
Drag. Click. Define
Customer preference is crucial so building tailored journeys to accommodate preferences is important. Read our blog on how Gnatta can help.
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2021 Consumer Survey on Contact Centre Performance
Gnatta's recent UK Consumer Survey was designed to identify how consumers felt about the performance of retailers during the COVID-19 pandemic.
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Blog posts
Customer Service Questions: Webchat Vs. Chatbot
If you’re trying to upgrade your current customer service communication, you’ve probably come across Webchats and Chatbots and started asking questions like firstly what are they? And secondly which is right for my business?
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Blog posts
Gen Z: How to Harness Their Power as Brand Advocates
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.
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Blog posts
Customer Service Technology Improves Advisor Performance
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.
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Blog posts
How to Handle Product Recalls Faster
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.
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Blog posts
The Role of Automation in Customer Service Jobs
Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.
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The New Normal? E-Commerce Customer Service in 2020
In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.
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