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Resources by topic:
Customer Service
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What is Brand Advocacy?
Let the people who know your business best shout about your brand – here’s how and why brand advocacy can be so valuable for businesses.
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Chatbots for Business: Common Mistakes to Avoid
Chatbots can be a great addition to your customer communication offering. But if they’re not used correctly, they can end up doing more harm than good. Here are all the most common mistakes to avoid when implementing chatbot services.
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What is CCaaS?
Ready to elevate your customer experience by delivering customer care with CCaaS? Find out what it is and how it works in this guide.
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How to Deal with Difficult Customers (with Examples)
Customer service teams will encounter difficult customers from time to time. Here’s our guide to facing these interactions with the positivity and professionalism needed to keep customers at their happiest.
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Customer Return Habits & Opinions
From reasonable returns timelines to how often returns are made, we set out to uncover all the customer return habits and opinions of typical British customers.
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Email as a Customer Service Channel: Benefits, Drawbacks and Tips
Email is one of the most traditional customer service channels available. Here are its advantages, drawbacks and a few top tips for offering it to a high standard.
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B2C vs. B2B Customer Service: How Do They Differ?
B2C and B2B customer support often require different approaches. Here’s why they should differ and the best practices for each.
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How the Phonetic Alphabet Works in a Call Centre (Alfa, Bravo, Charlie…)
Offering quick customer service in a call centre can often become a priority that overshadows the need to provide and collect accurate information. So to bring accurate service back to the forefront, here’s how and why the phonetic alphabet can be a useful tool.
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SMS (Text Message) Customer Service: Benefits & How to Implement
With customers choosing to spend a lot of time on their phones, should businesses be taking advantage of this by introducing SMS communication in their customer service?
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