What are the benefits of consumer data, and what are your main responsibilities around collecting and storing it?
Cart abandonment is an inevitable issue that any online retailer is sure to face at some point in their journey. Here’s how your business can tackle it head-on…
Digital accessibility and inclusivity are emerging concerns across numerous industries. So, which are the best and worst performing on accessibility, and what can you do differently to improve your own? Let’s find out…
Interactive voice response technology is capable of being beneficial for your team and your customer service. Here’s our guide to how it works and how you can use it to your advantage…
E-commerce and mobile commerce might some similarities, but what is it that sets them apart? We’ll guide you through how they differ below...
Expectations are higher than ever when it comes to customer service, so how can you properly commit to their needs? We’ll take you through our guide to delivering customer service with real empathy below…
Good or bad, reviews create a powerful customer experience. Here's our guide to improving your customer service strategy using reviews...
Trying to improve one without improving the other? To optimise customer experience, you’ll have to get shouting about your employees first. We’ll show you why below…
Peak retail season can be difficult to prepare for. Beat the rush and maintain high customer service levels with our essential guide...