Much like your customers, you hate repeating yourself. Help out your customers by reading our blog on combining inbound communication channels into a single view, and the commercial impact of repetition.
Whether it’s a slow website or having to pay for returns, a poor customer experience can make for some lonely carts. Find out why your customers are parting with their cash elsewhere – and what you can do about it – below.
WISMO communications can be problematic if they’re not managed properly. Here are our top tips for dealing with these queries effectively and efficiently regardless of which channels your customers choose to use.
To get a better handle on what’s being returned to you, understanding your ecommerce return rate, our guide is here to help.
Customer preference is crucial so building tailored journeys to accommodate preferences is important. Read our blog on how Gnatta can help.
To help slash the time it takes your agents to handle calls with their customers, here are some handy tips and advice.
Our guide explains what customer service maps are, how they can benefit your business and how to create the perfect customer journey map.
If you’re trying to upgrade your current customer service communication, you’ve probably come across Webchats and Chatbots and started asking questions like firstly what are they? And secondly which is right for my business?
What is SaaS and what are the benefits of it for customer service? Here, we’re answering these questions and busting any myths about cloud-based customer service software.